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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Kimberly M
9/23/2020
Chris was pleasant and thorough. My complaint is with the company that refuses to allow me the consideration of a window of time they will arrive. I cancelled my appointment the day before due to rain and requested appointment the following week...this was confirmed after a 45 min hold with customer service. Then 1 hour later I received a text that they were coming the following day, no time just the following day. I keep my gates locked and they know this however their customer service doesn't seem to worry about customer service. So I am cancelling my service to move to a company that will honor me as a customer and work with the times I need. I will give Chris a 5 star however n...Read More


albrownj
9/23/2020
Prompt and professional. Technician performed job as we requested. We haven’t had any problems with spiders or yellow jackets.


eargle1953
9/23/2020
Joseph Mendoza was thorough in providing the treatment for both removal of spider webs and spraying of product. He was extreme polite in greeting and in request for signature at the end of the treatment. Thank you for sending him.


lmr0527
9/23/2020
I asked the technician to check in with me before he left. He did not.


Courtney R
9/23/2020
Dindial Mahabir, Did a great job! Always a pleasure! Very respectful and did a thorough job!


mandjshirley
9/23/2020
Was very impressed by the quality of work performed yesterday by Quentin Williams! He was by far the best one that has performed service on my home. In fact, I would like to request that he do all of my future pest control work moving forward. He is great asset to your company! Mark S.


diannekeldred
9/23/2020
K. Ladu was friendly and was detailed about his work. Taking care around the entire perimeter of the house. I hope that he can be the technician that does my next service.


G
Gail Y
9/23/2020
Brandon was respectful, listened to our concerns and explained what he was going to, do. Unfortunately he could not do the outside removing cob webs etc due to rain. Not sure if he is coming back to do the outside. He however did what he could on the outside. I could not get up due to a stroke and believe he did what came to do. Thank you Gail Yakupchina


Marci S
9/23/2020
Sebastian was very friendly. He did his work quickly without disrupting the house.


Gail H
9/23/2020
Charles came to help us with a very bad wasp nest. He was professional, and worked extremely hard doing his work. He took a lot of time to do the job well. You should be glad you have Charles as an employee!



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