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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
H
Hasmig B
9/23/2020
Very friendly & professional. Addressed my concerns & did a thorough job. Very satisfied with his service.

darintillman48
9/23/2020
Mr.Burley good communication. Works in a professional manor. He ask if you are satisfied before he go.

S
Suzanne F
9/23/2020
Brennan performed service at my home on Monday, September 21, 2020. He arrived at my home wearing a mask which indicated to me that he was following covid19 guidelines. He was very accommodating when I asked him to take special care to treat certain areas where there had been ants and spiders in the past. He was polite, respectful, courteous and personable and very customer service oriented. He explained to me the service he was going to perform before he got started. I felt comfortable having him on my property. I am giving him a 5 star rating. Thank you Brennan!

Brandon L
9/23/2020
Harold was professional, explained his work in advance, and performed his work efficiently. Thank you, Brandon Lewis

M
Michael
9/23/2020
Edwin did a fine job and made suggestions about rodent control. He said also that he had the name of someone who could possibly help with our rodent problem. Please ask him to get that info to me. thank you...!

D
Donna S
9/23/2020
I was not home but the technician emailed me to let me know how he addressed my concerns. Thank you

C
Cassie S
9/23/2020
Joseph Amara was so helpful today. I feel stupid, I’ve been paying for your 4x year service not thinking that rodents were included because we set this up for bugs, and he took care of a mouse problem we were having today. He is professional and helpful and would gladly continue to work with him.

Sylvia A
9/23/2020
He did great, very helpful. He made sure we got the service we needed. He answered all our questions. He was very respectful and cordial.

Steve D
9/23/2020
Did a great job and I appreciate the work. I am happy with this company.

L
linda g
9/23/2020
He was friendly - informative and took care of everything I asked. Extremely pleased with the service today!

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  • Environmentally responsible products
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  • Residential and commercial pest control 
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