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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
heartscarab
9/24/2020
Adrian Ramirez was very professional and pleasant and was great at communicating before, during, and after the service today.

nicholsdvr
9/24/2020
Very respectful. And received good advice on how to keep spiders away.

bobette.banks1031
9/24/2020
Danny came to do a follow up service today and he did an excellent job! It was only his second day on his own after completing his training, and he was very professional. He was pleasant, thorough, and is a great addition to the Aptive team.

Ryan S
9/24/2020
Very helpful and thorough technician. Thank you for being friendly and prompt.

Petra S
9/24/2020
Pierre was awesome. !’ He listened to all my concerns . I appreciate him going to the source of the problem.

cmartin1977
9/24/2020
Mr. Lewis did an excellent job during his recent visit. I really appreciated his obvious knowledge and competence in pest control and I enjoyed his friendly sense of humor. Our ant infestation has been difficult to eradicate. But I believe that Mr. Lewis's deep investigation of the sources and aggressive application actions will finally end the problem. I would highly recommend his service.

R
Randy W
9/24/2020
My dad said the technician did an outstanding job Job well done

A
Angela B
9/24/2020
Professional and pleasant to chat with , thank you for your service ! 😊

Dale F
9/24/2020
This one did a lot better job than who came out 2 days ago, keep him on my route for future appointments. He had the needed supplies with, the first one ran out and I was his first stop(not good for your company) He also can in and had no shoe coverings or took off his shoes.

M
Mary S
9/24/2020
The technician was friendly and thorough. I am unable to click on the link to give him a bonus. I keep getting an error message when I try. However he does deserve a bonus.

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