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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
ssimmons
9/25/2020
Carlos is the best! He was very thorough and made sure to call when he was on his way so we could be ready and have the dog out and back in the house when he arrived. He was extremely knowledgeable of products and services. He listened to us regarding our problem areas that have never been touched before. He also explained everything he was doing and what it would do for us. He even let came to door to say goodbye and let us know when he was finished, what we could expect and when it would be safe to allow the dog out. I will be trying to request Carlos every time we have an appointment!


ryankknutson
9/25/2020
Great job and very insightful. He walked through the entire property and gave me plenty of help to prevent any future problems


zee.express
9/25/2020
very courteous and helpful. Answered all my questions and did his job accordingly


A
Austin
9/25/2020
Monel was on point professionalism. Took care of our pesty problem areas. A+ service


A
Angela M
9/25/2020
Peter did a fantastic job today. We weren't expecting him to come today, but that was OK because we were here. He found two holes that previous Aptive pest control employees missed and patched them up for us so that hopefully we won't see anymore pests. He was very friendly and did a super job!


Jerry M
9/25/2020
I can only assume he came today as I never got any camera alerts that he was around my house. I have 3 cameras watching my home and I never once got an alert some one was near my doors or porches. So I can not rate him either way.


cbchauvin
9/25/2020
Christian McNabb did a SUPERB job and was by far the best technician I have every met from Aptive! Very Professional! Your rating service though is horrible as most of the links dont work and it is very confusing. I have had to leave it 3 times and still do not know if you got it.


Kyle C
9/25/2020
He was friendly, efficient, and very professional. I felt comfortable leaving my home while he did his job. I would like to see him work on my home again!


J
Jeff M
9/25/2020
Technician was very friendly and thorough. Asked several times if there was any thing or place else he could treat. There was no surprises. My only negative is that according to the list of bugs treated for, they didn't spray for mosquitoes; which was the primary reason we hired them. Maybe the bug was just left off the list in error, but I'd like to know one way or the other.


JoAnn W
9/25/2020
Great service, pleasant young man. He asked if we had any special concerns, which I don’t remember happening before.



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