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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Priscilla C
10/1/2020
Was on a ZOOM meeting at time of service. I do need to know if there was any treatment for mosquitoes? I am getting terrible bites every time I go into the backyard.


johntgilbride
10/1/2020
Seems like very thorough and professional job. Appreciate the call confirming expected arrival.


Maryann A
10/1/2020
I would like my pest control to be done Thursday, Friday or Saturday from now on. I would like to be there when this is being done and I would like an in the house treatment to be done also. Maryann Henry, Flower Mound, Texas.


dondawg1096
10/1/2020
Gabe Andrade did a very good job and was attentive. Thank you very much.


Peter S
10/1/2020
I would like to thank Quinn for his professionalism and knowledge of his job and the products that he uses.


Bill S
10/1/2020
Very polite and helpful, explain what he would be doing. Also told us when to expect results and what to do if we saw more rodents.


A
Ann F
10/1/2020
First let me explain that this was a return visit as the previous technician, Edwin Barajas may have not been told of the requests that I had made on the phone with a representative, after having to be on hold for an unacceptable amount of time!! I called a day or two prior to the appointment with info regarding the gates, spraying a wasp nest, explaining exactly where it was and needing ant traps for a return of an earlier issue. Christian Goulet was very professional and very helpful. He sprayed the bee area and gave me the ant traps and was very kind. It seems that it is very important to be at home when one of your techs is scheduled. I hope that you can find out where the misc...Read More


nancyalligood8
10/1/2020
Bobbi was professional and plesant. She introduced herself to me and ask if I had any concerns before she started. When she was finished she let me know and what she did. Very good experience.


Danny G
10/1/2020
Dennio deserves me to take time to give him recognition for his professionalism & courtesy! He went above and beyond & takes his customer service to the next level! He was also very personable! The only bad thing, is that he probably won’t be returning.. I have been a customer of Aptive since 2015. The one thing that has been very disheartening about being a customer of Aptive is that I get a different technician on every visit! Moving forward, I would like to see Dennio become my permanent tech! It’s difficult when on each service call I get a new guy and have to point things out, instead of the same tech returning and learning what I as the customer has as my concerns at my home ...Read More


monakalliny
10/1/2020
Daniel Baginski did a good job he took care of every little part out side the house



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