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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
gloriac.wolfe
10/5/2020
I have contacted Aptive about having ants in my garage. Today, Sherwin Rodriguez and sprayed not only the garage but adjacent areas as well. He did a very good job.


mahbub798
10/5/2020
He did excellent job. He suggested lots of things in order to stay away from the bugs.


Patricia R
10/5/2020
I was out of town so did not observe your application. My understanding was you did not do it when our appt. was made because my house sitter miss understood you. She thought you needed to come in the house and was uncomfortable with that. She understood you would call to reschedule. I don’t think think u ever called me. Please let me know if you did complete your job as I have been billed.


K
Keith B
10/5/2020
The technician did a great job. He cleaned off all cobwebs and dust around the house. I would definitely recommend he continue to do the job for my home.


gyeda77
10/5/2020
Polite and professional. Quick and efficient. Very happy with our service.


Michael G
10/5/2020
I received an email dated 4:45pm that service would occur the next day... I didn't read the email until the morning of service... I tried to call to reschedule but was put on hold (you know "unusually high call volume"). I had a busy day, didn't have time to wait for an operator. I strung a string over my back gate to determine if it was opened. It was not so I am being charged for full service when my back yard was done. I have fire ants and have had to treat them all summer myself. I am not sure what I am paying for and just want to opt-out of this contract....


Kristina N
10/5/2020
Shakeem was professional, knowledgeable, and friendly. Thank you for coming out quickly to help rid us of cave crickets!


jwilliams
10/5/2020
job well done!much better service than previous company which was Terminix.Glad I switched over to aptive.


H
Hunter S
10/5/2020
He arrived at 9:40 AM, got out of truck at 9:42, got back in his truck at 9:46 and left at 9:47 AM.


L
leslie d
10/5/2020
He was very helpful in explaining the type of bugs I have and what the best way to treat them was. He pulled the refrigerator and stove out to treat behind them and just over all made me feel confident that the company will handle my issue. My treatments started on September 2 and today was my 3rd one and the bugs seems to be increasing, he said if we are still seeing them next week, to call and someone would come back out but hopefully the extra effort he made today will get kill them.



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