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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Steven L
10/10/2020
James was our technician this past Friday. We have had James before. He is extremely conscientious, very knowledgable of his products and a very nice gentleman. He called to let us know exactly what time he would be arriving. He is an asset to your company.

Nevitt R
10/10/2020
I have great confidence in Sergio Garza, who is very knowledgeable and thorough. I would like Sergio to service all our German roach appointments.

lonnie.wade73
10/10/2020
DeLorna was excellent, she went above and beyond with our de-webbing of our outside entrance to our front door. It looks really good.

nicole.carter
10/10/2020
I was very upset when Hunter left. Upon arrival I informed Hunter that I needed to put my dogs up. He went straight to my backyard anyway. It was a disaster. My dogs were so fixated on him I couldn’t get them inside. I went in to get my daughter to help and when we came back Hunter was sitting Indian style on the ground trying to coax my dog. This upset me as this was a dangerous situation. After getting my dog inside, I informed him that my dog bites to which he responded, “I have pit bulls”. Really I don’t care if Hunter had a gorilla or a lion at home, you don’t try to handle someone else’s pet. This could have been a really bad situation.

D
Denise M
10/10/2020
Excellent service and great attitude. Our favorite person yet to treat our home.

B
Beverly S
10/10/2020
I need indoor pest trays none were left for us. The tech said she would drop some off later. But I think she must have forgotten.

xmnrsp
10/10/2020
He checked with me first to see what issues I might have. Thanks.

randy.rios48
10/10/2020
Raul Hernandez did an excellent job spraying all areas in very detailed and technical fashion. Very impressed with his professionalism. Request that Mr. Raul Hernandez be our permanent technician for the rest of my contract.

Kevin F
10/10/2020
Your representative did exactly what he did the last time he was here which was everything that I requested. He's been here several times knows his way around and if I need inside service he takes care of it.

rebeccazollman1965
10/10/2020
He urinated at the end of our driveway! We live in a neighborhood, 5 minutes from gas stations and restaurants! Absolutely NOT acceptable!

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