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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Brenda S
10/16/2020
Jacob was very nice to talk too. He explained everything he was going to do. Do a great job.


Kirk G
10/16/2020
Technician was very courteous and thorough in explaining some of the issues he encountered. I don't know his name as it was not on the email. He serviced 6312 Silvery Star Path, Columbia on 15 October 2020.


Marta P
10/16/2020
Outstanding customer customer Very nice person to speak and work with Takes care of all the issues that you address


F
Felice M
10/16/2020
Called said he was on his way. Very helpful and completed the job.


kjnme4ever
10/16/2020
my rating is 1 star, not 3 because does not allow me to. this tech was supposed to come out to spray inside my house for the first time ever, I was home door and garage open waiting and did not see him. my gardener was working outside as well. I called company to ask how long I need to be out of the house after treatment and asked when tech will be by since I have not gotten his call or txt of ETA, she told me he had been out for treatment already, I told her no he did not and proceed to say she can reschedule with no charge, I told her there should be no charge today for retreat, and asked to talk to management to file complaint since this is second time they did this with me. when I tal...Read More


B
Bryce C
10/16/2020
Was very professional and thorough. Noticed that we had signs of rodents in the backyard and was proactive to tell us about it and mentioned that he was laying traps to rid us of of them. Thanks a lot!


miguel l
10/15/2020
Gracias por el tiempo gracias gracias Éste la tercera vez que vienen quedé muy contento muchas gracias por su servicio


walking365247
10/15/2020
Daniel and Leroy were amazing. They arrived on time, explained what they would be doing, and after reviewing my needs, got to work. They were courteous, professional, thorough, and understanding. I would recommend them highly to anyone. They are a definite asset to Aptive's business. I give them a five-star review and though I am thoroughly satisfied with Aptve's service, these two gentlemen really made my day.


Larry A
10/15/2020
Alex does a very thorough service at our home. He is very thorough, and we are most appreciative of the care he takes in servicing our home.


Jeff H
10/15/2020
I want to know if you took the nozzle off of the hose in the front yard? if you did I do not appreciate it. I do not want that to ever happen again.



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