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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Llilian V
10/21/2020
Russell James goes above and beyond. I'm very happy with his service!

J
Jackie
10/21/2020
Called ahead. Rang doorbell, asked if I had any concerns. Treated and rang doorbell again to indicate job completed. Very friendly and professional.

Joshua-Michael D
10/21/2020
Unfortunately, I could not be home when Caleb and his assistant arrived but thanks to the ring doorbell, I was able to see the two gentlemen performing their tasks. I do appreciate the great service of Aptive. On a side note unrelated to the service... Please reduce the size of your logo in the emails as it distorts the content to make it difficult to view. That is something I do really find annoying.

Josh- H
10/21/2020
Patient and completed the job well. Was willing to wait a few minutes while I ran home.

C
Charlene M
10/21/2020
Lana was courteous and knowledgeable. Though she said she was new, she was able to answer many of my questions!

E
Eugenia R
10/21/2020
Danica was professional, efficient and respectful! She listened to my concerns and walked the entire premises to evaluate the problem.

C
C M
10/21/2020
Carlo St-Jean came today and did a thorough job. He was very friendly but professional. Carlo guaranteed that he would get rid of the pesky crickets and believe he will.

Alejandro T
10/21/2020
Brandon did just fine, he took the time to explain to us the service about to be performed and in a very polite way. I am sure he is an asset for the company!!!

Susie P
10/21/2020
APTIVE PEST CONTROL SERVICE REVIEW ⭐️⭐️ I have to say the technician is very friendly and courteous in dealing with the customer, that’s a plus, however, the quality of work and the areas targeted and covered for pest control spraying are quite limited and very brief !!! The next day we found spiders and ants again plus the mosquitoes are going around the house just like before, and that’s the major reason WHY we decided to use the service - is hoping to get rid of mosquitoes at least indoor but it didn’t happened !!! As i read the information sent to me online it listed the methods and target areas of spraying and one of them are suppose to include doorways and window frames of the ...Read More

M
Merylanne G
10/21/2020
I am leaving as he pulled up to the house. Very polite young man. I told him about the ants I saw and by his comments, he took treated the area we discussed. As always, I am pleased with the service. Thanks.

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