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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
M
Mark W
10/25/2020
Griffin was friendly and professional. He introduced himself and efficiently treated the problem areas around my residence.


J
Jeff M
10/25/2020
The tech was great!!! However you need to fix all your support issues, wrong email being sent on on communications and you get a response from that you have moved it to a new one. However things sent to your new email are not responded to and the information is not passed to the tech in advance. Even a fail on this one... If you feel I went above and beyond please click on this link http://goaptive.com/wow/ and fill out a quick review, Don't forget to list my name so I get credit. Thanks for choosing Aptive - The fastest growing pest control company in America! The link doesn't even work smh So in short 5 stars for the tech, great guy. 0 stars for your inability to run ...Read More


Libby B
10/25/2020
Great job spraying around the house. Very quiet! I work from home with 4 dogs with a rotating cast of boarders and doggie daycare dogs. The dogs weren't triggered until he was spraying at the back door. They only saw him because I accidently left the blinds where they could see. Otherwise I only would have known because of the text alerting me he was spraying.


R
Ronald C
10/25/2020
Seems to be very thorough and is not the least disruptive. Very professional.


A
Atul B
10/25/2020
Overall Service was ok, The Technician spent hardly 15 mins whereas I was told by the sales person it would be much detail service this being first service for the home of size 2400 sq ft. Ants and Spiders continue to be a problem and visible around the home after the treatment. I had to go to home depot and get DIY spray to take care of the ant problem.


K
KIMBERLY F
10/24/2020
Keith was very professional and courteous. I really appreciate that after he performed the service, he came and knocked on the door and let me know what he found and what he did. The last guy just left without saying anything. We let the techs go through the garage to get to the backyard and he didn't tell us anything so we could close the garage. Thank you Keith! We will keep our services because of your professionalism.


karakay86.kc
10/24/2020
He was very Helpful and detailed about information of the service, and did a great job. He knew what he was doing one of my favorite techs yet. Would like for him to come and do our service every time. Thanks


jo.patton
10/24/2020
Mr. Williams was such a courteous and professional technician who provided me with thorough treatment of my home inside and out. Before he began, he explained what the service would entail, and went through the agreement step by step and answered my questions. Then he systematically examined my home, cleared wasp nests and spider webs, and sprayed all areas as described. Chris is very pleasant and I would happily see him return for the next treatment! Thanks, Chris, for your excellent work!


K
Kim S
10/24/2020
Jim was very knowledgeable and friendly. He asked if there were any specific areas of concern he should look at and took his time making sure the areas I mentioned were sprayed well. It is apparent he loves his job. I'm glad he was my tech and I sincerely hope I see him again in the future.


A
Anh
10/24/2020
Working hard & very friendly worker. Give fully advice & seems know what to do.



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