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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,974 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19974 Customer Comments & Reviews

Loading Reviews ...
K
Kara S
9/13/2019
Duran Hill was extremely knowledgeable, offered simple explanations, and was quick and thorough.

T
Tom P
9/13/2019
Impressed with Jesus, friendly, helpful and knowledgeable. He was on-time and finished quickly.

rebekahwalker24
9/13/2019
Our technician was very helpful and kind! Great service! I am not sure what his name was and I dont see it on the receipt but he definitely deserves the $5 bonus :)

lluna15468
9/13/2019
Mario Fernandes was so pleasant, courteous, professional and helpful. So pleased with his work. He was thorough explaining everything that he needed to do around the house & was advising to prevent more spiders around. I would recommend Aptive to anyone. Thank you for the experience!

Al Y
9/13/2019
This tech sucks. didn't do anything I asked. left without completing the job.

Leron R
9/13/2019
Stetson did a superb job exterminating my home. He was polite, quite and efficient. Stetson did more than was required - clean away spider and wasp nests and sprayed in every corner and cranny. Thank you!

R
Ronald
9/13/2019
DaRon was great at explaining the situation on the 30 days follow up and told us how much of the mice bait was left which was NONE so he filled them back up and gave us more ideas and ways to get rid of them. Thank you!

lisaaa1985
9/13/2019
This was a second visit because the first person did not spray inside the house. Thank you for coming back. The job was completed thoroughly.

R
Robert S
9/13/2019
Tech was knowledgeable and answered all my questions. Performed all agreed to maintenance. Discussed follow up treatment if needed.

lisaaa1985
9/13/2019
Arrived in a timely manner. Service was completed thoroughly and quickly.

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