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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Nick A
10/15/2019
I was not home to open the backyard gate so there's no way the tech serviced the back side of my house. I was still charged the full rate. I cancelled my service.


L
Linda N
10/15/2019
Allen Watts was very nice and treated the areas they usually do and also did a little extra on a couple places I asked about on our back deck near our back four to our home.


Linda K
10/15/2019
Carlos did a great job. He listened to where I saw ants and spiders. He addressed my concerns immediately. Thank you


A
Angela h
10/15/2019
Very helpful. We have 2 small children and 2 dogs. We requested indoor/outdoor flea tick service. He sprayed the backyard and addressed our concerns in putting our dogs in backyard immediately after service. We asked if it were possible that he could return within an hour to service the indoors. while we went out for dinner. He accommodated us! Thank you for your customer service!


jz8783
10/15/2019
Always personable and professional. No shorts cuts and gets the job done well!


J
Jim B
10/15/2019
I have no idea if Active was at my house today. There was no evidence of them being here.I was home all day, except for one hour. Did not see anyone, nothing was left, stating what was done, and what time they were there. I was charged on my credit card though. Dissatisfied!!!


margiek326
10/15/2019
Very patient and personable young man. Willing to listen to concerns and offer assistance... thank you


S
Sharon
10/15/2019
I am so pleased with the service of the Aptive company and in particular with the work of the service technician, Emanuel. It seems that my house must be on Emanuel's regular route because he has been here before. I really like that system, because he is able to become familiar with my property and the type of problem pests on the property. Emanuel is polite and he is a good worker. He always takes the time to ask if I have anything in particular that he should check on or areas that need treatment. Keep up the good work !


ashley.sackley
10/15/2019
Steve is our favorite technician. He is very friendly, incredibly knowledgeable, and very thorough. He knows this business very well, and doesn’t leave anything undone.


tesh319
10/15/2019
Darrell did an excellent job and was very thorough. I appreciated that he took his time and even spotted trouble areas that I hadn't noticed. His upbeat, friendly personality was a plus!!



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    Treatments for: Moths, Cockroaches, Ants, Mice, Rats, Scorpions, Silverfish, Spiders, Ticks, Spiders, Bees, Hornets, Wasps, Termites, Mosquito, Wildlife Control, Rodents, Snakes, and Bed Bugs.