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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
R
Robert a
12/14/2019
Benjamin Morales is a first class technician. He was thorough, professional and customer friendly. Great service!

R
Richard E
12/14/2019
I was not at home when this service was performed so I don't know what kind of job was done. Please cancel my service as soon as possible. I am not satisfied with the whole procedure. Do not make any more charges to my account. Thanks. Richard E Willis account # 1470384

M
Maria
12/14/2019
Súper, great job, very professional and respectful. Thank for keeping the yard insect fee

M
misterdew45
12/14/2019
our tech, Tony Fernandez, was courteous, professional and efficient. he did a great job! doug and donna warfield

jimenezjude5
12/13/2019
I was very pleased with the work my service technician recently performed on my home. Christopher Sais was professional and friendly and explained exactly what he was going to do around my home. He answered all my questions regarding my rodent issue. He provided tips on what I could do to prevent the problem in the future. I’m glad that I chose Aptive as my pest control company.

tenishasaddler
12/13/2019
Ben was very very knowledgeable about my situation and everything I asked about .. broke it down .. looked thoroughly around to see anything of any bees or wasp and whatever else that may freak me out .. very patient with my dramatic self. I gave a recommendation to my real estate client for his clients..

S
Sandra T
12/13/2019
I would like to request John Henry every time. He did an excellent job. He actually moved things around a bit to spray where it needed to be sprayed. Thank you

L
lynne H
12/13/2019
Wallace was a great worker and did everything he was suppose to do in timely manner. He was courteous and dependable. I would highly recommend this company.

brown.leland
12/13/2019
Tech did a great job around the house Please make sure to add note to my account that the detached garage perimeter should be treated as well. Our previous vendor treated the garage so I just want to be sure we are receiving the same service. Thank you!

Troy H
12/13/2019
I was at my house during the time of service and I very saw the tech walk around my house. I am not happy

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