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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
M
Melanie P
2/5/2020
Richard is a great service tech! He has a positive friendly attitude, very knowledgeable about the products he uses. Thank you for a great experience!

gmolin7
2/5/2020
Kember Ford was very thorough in her application and informative regarding issues. thanks.

Alexandra B
2/5/2020
Nikeisha Porter was very nice and respectful of the property cat that was around. She was efficient and very professional.

Dee D
2/5/2020
I would like to receive either and email or a call/message when the technician plans to visit my home. We continually get treatment outside the house however, the inside has only gotten it one time. In the next quarter, the weather will be warming up and bugs and pest will awaken and probably make their way in my house so I would like to be sure to have an inside treatment done the next quarter. Thanks Dolores Doherty

A
Anna L
2/5/2020
He was very knowledgeable, professional, and courteous. He was very thorough and asked before he left if there was anything else. I wish all your technicians were this good! Anna Livingston

J
Jim
2/5/2020
Had answers to my questions. Very courteous. Work was completed professionally.

p.sclaf
2/4/2020
Patrick was thorough, friendly, and informative. Aptive has been a fantastic upgrade from the service I used previously.

sarinaperez21
2/4/2020
I was highly impressed with all the knowledge he shared. I would really appreciate if I can have him regularly. I now know what to do with the open spots around my house. Thank you 😊

professormkm
2/4/2020
Larry Bogle did our treatment today. He first called about 30 minutes before he arrived so we knew he was coming. Rang our doorbell upon arrival to see if we had any issues and went about his business very professionally. He contacted us again at the end of the process. All in all he did a superb job. We recently switched to aptive and are very glad we did. Michael and Anita Moore

M
Mary F
2/4/2020
Maurice was very knowledgeable and helpful as well as prompt, thorough and courteous.

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  • Residential and commercial pest control 
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