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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
L
Lou M
2/25/2020
The technician did a great job and went above and beyond to do a great job


D
Darrell F
2/25/2020
Dillon M was terrific from the start of the service until he finished. He took pride in our home just as if it was his. Friendly personality, asked us about any problem areas, and was super professional about that job at hand.


jjoek12
2/25/2020
Excellent efficient service, inside and outside our home. No sign of scorpions, or other significant insects since Aptive Pest Control has been servicing our home.


lnla2018
2/25/2020
They have really great customer service except for when you are calling them. You are put on hold for at least 45 minutes. The technician who came out was very professional and explained that the spray you use does not kill ants but it's something they take back to their nest. He was also going to leave a bait box under the kitchen sink which he did not.


Jennifer B
2/25/2020
Never has someone explained the spider situation to me until today. I just switched over to Aptive and I am very very impressed


eng.fmpereira
2/25/2020
He did a good job. He was Helpful and polite. Thanks and Best Regards


Cindy D
2/25/2020
Very informative and told me he would leave a note for the next scheduled appointment for the technician to move the bait trap closer to the one that's being eaten. Good for me to know they are on the other side of the yard.


J
Janice M
2/25/2020
I called this morning to make sure the inside of my home could be treated. I also asked for a call 30 minutes before my technician arrived. I got the call, and spent the next 50 minutes waiting in muy living room. My doorbell was not rung, and I didn't notice him in my yard. When I got the text asking for me to review the service I called and was told I can't have this fixed for a week because something on your end didn't say I wanted the inside treated. I cannot believe that it is going to take a week for you to fix your mistake.


M
Mai s
2/25/2020
Was not careful. Sprayed all over walls and windows. Have to get windows n glass door cleaned. Walls have sprayed mark all over.


D
dave
2/25/2020
Was on time, sprayed around exterior of building, pool area, and perimeter walls. Was professional and personable at all times. Would use technician again.



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