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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
mpshaner
3/5/2020
Kevin , Thank you for taking away the webs and protecting our home from the critters


H
Hamilton C
3/5/2020
Great Job as usual, Very Polite & professional We look forward to have you service our next house in Laguna Niguel, CA


ahs9993
3/5/2020
Very personable and asked if we were having problems and reported back what he done when completed. First Class


Mary A
3/5/2020
I appreciated the attention to detail. Amanda was very professional and personable. Thank you for the quick service. You have a very great employee.


J
Jayne C
3/5/2020
Michael was knowledgeable, friendly, competent and kind. We are very pleased with his service. Thank you


whistfull10
3/5/2020
Eric and Aptive were great. Eric thoroughly explained what was covered in the quarterly service plan and what he was going to be doing today. I love that the products used are safe for my dog and newborn to be around.


Gretchen A
3/5/2020
Eaton called ahead to tell me what time he would arrive. He is very polite and explained exactly what he was going to do. He told me of someone he knew who had a similar experience which was interesting to know. All in all, he seems very professional and competent.


J
John F
3/5/2020
Matt was terrific. He was cordial, friendly, knowledgeable and answered all of my questions. He did a great job. Would be happy to have him do my yard anytime in the future.


J
Jeff
3/5/2020
Corey was very professional, nice and very thorough. He was a pleasure to have at our property to spray for bugs. Would appreciate seeing him again in the future.


J
Juan A
3/5/2020
Ernie Weaver demonstrated poor customer service in all his visits. Always in a hurry and does not perform attention to detail services by assuring all areas are covered. On his second or third visit, I had to call the office for him to return because he missed some spots that were too obvious. When asked service related questions, he answers with a rude demeanor and does not take the time to talk to you with eye to eye contact. Today, on his scheduled visit I tried to ask him some simple questions about my remaining services and he walked off answering with a sarcastic answer. I had to called the Aptive office to get the answers and request another Service Pro for the next scheduled ...Read More



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