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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Buddy T
3/11/2020
Jason was very accommodating. The outside treatment was delayed until next week due to the heavy rain and he made appropriate arrangements to get that scheduled as well.

M
Michael R
3/11/2020
I was home and it appeared he did a very thorough and detailed job

C
Charity K
3/11/2020
Terrence was so kind, non-judgmental, nad super friendly! He was very knowledgeable about the treatment itself and I am grateful he took the time to patiently listen to my concerns and explain the process of the treatment he was providing.

D
David L
3/11/2020
Our service technician today was Blake and he was outstanding. He was very informative and polite. He was willing to go above and beyond and did so. I appreciate having friendly service technicians that are very informative and demonstrate they enjoy helping customers. Thank you Blake for turning all the basement lights out upon leaving!! - David

happyfeetvg
3/11/2020
Met with tech Tom Cargill on Monday. He did an excellent job servicing my home for pests and gave me some useful information on plants that promote insect problems. Vic G

oesgirl46
3/11/2020
Was very nice and did a great job. I would like this tech all the time. He did his job just as always on my request.

J
Juan N
3/10/2020
Benjamin Veiga Was awesome Extremely courteous Very professional Great job Thanks again

sangitasd
3/10/2020
Jeff Etterman was my exterminator today...He did his job efficiently , courteous ,knowledgeable and had an excellent sense of humor.He deserves appreciation for his work.Please send him also in the next visit to my house.

ckacarlson
3/10/2020
Susanne came to my home today and did a good job. She was thorough and a professional. I highly recommend.

Irma D
3/10/2020
Employee was kind and courteous. He announced when he arrived and asked if i had any questions.

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