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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
stephanie.l.corlew
4/1/2020
Rings the doorbell to let you know they are getting ready to spray. They also ask if there have been any issues and they check for spider eggs and wasp nests.


I
Idaelvis
4/1/2020
Is the second time that the same person come home and don’t doing nothing. Never call for phone.


M
Michael W
4/1/2020
I appreciated Zach talking to me before the service about any potential issues and updating me after he completed the service. Thanks.


arturo91g
4/1/2020
Gustavo Lopez provided excellent service, he came out for a re service because the other guy didnt do anything when he came out. Gustavo did more work than any other person that came out to service my home.


Robin I
4/1/2020
My technician did a wonderful job with social distancing, which in my opinion was the most important part of his job today. He also did exactly as I asked, and treated my garage as well as the planned treatment.


loujunhui
4/1/2020
Ferney Valverde Lozada did great. He was very patient to explain his service and very kind to provide extra help. Thanks for his kindness especially at this coronavirus period.


G
Grace K
4/1/2020
Nick did a great job! Very thorough! Called us before coming to the house. Knocked on the door, introduced himself and asked about our issues. He is the 1st person with your company that new the different species of ants. Had a great suggestion to contain. Told us what he was going to do and then followed up afterwards to reiterate what he did. Gave us a suggestion for our bait food to catch a skunk. Please do your best to keep this guy! First person with your company to give outstanding service! He’s a winner! The Kendrick’s, West Chester, Ohio


D
Deeann B
4/1/2020
Dane was very respectful and completed what treatment was needed to the outside areas. May he and all of your employees stay safe and healthy during this time of pandemic.


D
Douglas E
4/1/2020
Very courteous and thorough service that was completed quickly. Listened to my concerns and provided reassurance that the problem would be addressed.


K
Kara
3/31/2020
Kyle is always customer-oriented and listens to my concerns when he has been out to our home. I trust his work and highly recommend the service he provides.



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