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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
J
Jim R
4/2/2020
Joshua Williams did a thorough and professional job as he discussed what he was going to do beforehand and followed up with what he did - Well Done!

Robert K
4/2/2020
I see no copper mesh to fill holes - what holes?If there is anything in those bait boxes - there isn’t very much. You left a mess on the front door that could easily be tracked in. Why don’t you come back and show me what I got for my $102. Were you here for more than 10 minutes? Doubt it.

T
Terry H
4/2/2020
nice job! very polite too and did a great job. I didn't answer the door because I was out in the back yard and he came to the gate. thank you

masonjerry101
4/2/2020
Christian was extremely respectful!! Especially, in this time we are in now, he respected my desire for social distancing and wanting to protect my family. Christian spoke with me through my screen door and was very diligent with me about all the info he was needing me to know. I'm thankful for him and his service!!

L
LINDA G
4/2/2020
AMANDA WAS TERRIFIC. AS ALWAYS, SHE DID A THOROUGH JOB AND WAS PLEASANT. SHE DID A GREAT JOB IN THE GARAGE.

Kimberly S
4/2/2020
He just works out on the outside very professional! I didn't have a need for the inside but now I do!

Natalie L
4/2/2020
Great work. Super informative and professional. He made me feel at ease to getting rid our mice infestation.

B
Bill
4/2/2020
I enjoy Rick W. technician the best. He is a true professional and always treats us with kid glove care. He already knows our two dogs and they know and like him. How about reinstating the $5 tip for techs especially now when work is hard to come by.

J
Jared E
4/2/2020
My vole traps in the front yard were not baited and were just laying in the front yard. I don’t think the tech even checked them. The rain we got the day before washed them away from our tree and when I got home from work they were still in the same spot.

Kevin D
4/2/2020
Extremely helpful & knowledgeable, hopefully he got rid of the problem that we have had since December

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  • Residential and commercial pest control 
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