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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Lorenda W
4/14/2020
I thought all was excellent and showed real professionalism. I was impressed that he knocked on my door to let me know he was there to provide the service and asked if I have had any issues.


abelralph1215
4/14/2020
Nick is a good tech. He sprayed for wasp nest while here.


H
Heather
4/14/2020
Rick W. Sweeps the cobwebs out and treats for ticks into our yard which we’ve had a problem with. Thank you!


carylkristen
4/14/2020
Thank you, Carlo! It was great to get a phone call letting us know you would be servicing the house. It was quick and professional!


J
Jacob S
4/14/2020
Christian and his co-worker were great! They came by, they gave us a ring and waited for a bit. When we didn't answer (we were in the middle of dinner and didn't hear), they gave us a call and that got my attention. They asked if I had any questions before they started, and then asked if we were having difficulties with any specific bugs. Under all these crazy circumstances, the men were incredibly nice, patient, and performed a job-well done. Thank you Sirs!


ricdevilliers
4/14/2020
Very helpful. very quck and very effective. Kyle did a great job.


dolinga555
4/14/2020
The technician that came out today for a reservice after I saw more wasp activity from first application, was soo very helpful and informative! Her name is Melissa, she took the time to call me and let me I was the next stop. After hearing my concerns, she and her other two team members went around the areas I was concerned. After they treated the property, she kindly advised what was found and what was used to stop the little critters. Highly recommend! It's been about 1 yr and worth having them come out once a quarter. Thank you!


D
Donna C
4/13/2020
Very happy with the service. If you could please, when you are in the area leave some traps on the door for my garage. Thank you!


G
Gail P
4/13/2020
Greatly appreciated the prompt arrival and completion of service. Hoping the ants do not revisit. Thank you for always being on top of the service.


cassross1
4/13/2020
The technician uploaded a document at the first service and put my "signature" on the page. I did NOT sign up for 72 months, I was not explained the cancellation policy and this is all ridiculous!!!! I was told the eaves on the second story would be treated, they were not. I was told I would get a text message before the appointment and I did not. I will be relaying all of the false information I got to anyone and everyone that I can. This is not quality service, just one big SCAM!



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