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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
M
maria.ditsch
4/30/2020
Michael Dorso was extremely friendly and understanding. We were out searching for our lost dogs and Michael took care of our concerns while we were away from our home.

krfalco87
4/30/2020
Paul Johnston was our tech for our pest control service. He removed wasp nests and sprayed for ants and spiders. He was professional and respectful. Thank you Paul!

ananixon03
4/30/2020
Jared Tefft was very thorough and I appreciate his excellent customer service, very kind and helpful. Thank you so much!

alrodrugi9
4/30/2020
Awesome very professional and understanding , did exactly what I asked for no questions asked

bridget.hinrichs12
4/29/2020
Mr. Brown did a great job covering all of our concerns. He was very professional and thorough. Thank you!

cpbrandsen
4/29/2020
We were not happy with your service today. He was done very quickly. I asked is he went in the backyard. I don't know what he did back there, but we told him we wanted all the bushes and plants sprayed including the rose bushes in the front. He had sprayed some things and had put his hose away. He then got out a shaker container and went around the back yard. If we hadn't been home I'm sure he would have left much earlier. I don't think it should be up to us to follow him around and make sure he got everything.

L
Lawrence J
4/29/2020
I can't say how well it was done because for there first time during a treatment, I wasn't there. I do trust, however, that it was done in the same excellent and professional manner. Thank you!

L
Laveda A
4/29/2020
I appreciate Jonathan A's attention to detail. I have not been bothered with sugar ants nor spiders this whole season due to your service. Thank you!

benderinil
4/29/2020
He did a super job and explained everything well! I don’t know his name but would like to give him $5.00.

Wagih A
4/29/2020
The Aptive rep was friendly and professional. We were satisfied with his work.

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  • Residential and commercial pest control 
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