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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Lee S
5/7/2020
Very pleasant knowledgeable. Feel free to send this technician back for our next scheduled treatment. Did a great job.


2doxiedel
5/7/2020
Tyler was professional, notified me when he was to start treatment. He was efficient and thorough. Moved my cat houses so not in the way. Thank you.


P
PATRICIA M
5/7/2020
Justin called to let me know he was on his way, which I appreciated. He greeted me warmly from at least 6 feet away, and listened as I described the areas I had seen spider activity, and then he went to work. Quick, very thorough, and very nice. Thank you for sending him.


D
DAVID T
5/7/2020
Great tech. Knew exactly what to do to kill those wasps. Sprayed around my house and did a fantastic job.i highly recommend them


Selby M
5/7/2020
She was extremely helpful and went above what was asked! Incredible service all around!


Sam M
5/7/2020
Once again the Technician was blind sided by call in. Technician didn't have requested bait stations or plastic black traps requested on the service call. This is my third attempt to accomplish the basic service. I am very disappointed and unsatisfied with our service to date. I continue to have mice in the house and garage and rodents are still in attic nesting. Our basement continues to have traps eaten from with only one mouse caught. BAIT IS GONE THOUGH....


lehrsal
5/7/2020
As a first time Aptive customer, I was very pleased with Matt's professionalism and his attention to detail with the service provided.


Craig S
5/7/2020
Jose Castillo from Aptive did a great job listening to the concern areas I had in the yard and around the house. He then went about his business and treated those areas along with the rest of property.


bstellpflue
5/7/2020
Because of the Corona Virus the technicians cannot go into the house. Raymond called me when he was outside and explained to me how I use the moth traps in my house. He then left them on my front porch for me. He was so courteous, and polite. Thank you so much Raymond!


n2omg.info
5/7/2020
Exceeded expectations in all ways! Great communication, friendly, professional and on time! Keep up the great work.



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