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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Russ C
6/5/2020
Enjoyable and Knowledgeable - Great Tech to have on the Aptive Team!

L
Leonora B
6/5/2020
The technician was very professional and did a very good job. Keep up the good work!

D
David O
6/5/2020
Ryan was very nice and took his time to answer all my questions.. Very professional

ashleyaleksey
6/5/2020
Wonderful job! Arrived early and was extremely professional. Very happy customers over here! Thank you!!

rsilva
6/5/2020
excellent job by the technician and great customer service. also, very knowledgeable.

M
Molly
6/5/2020
Very nice, very polite and professional young man. Did a good job and was very helpful.

T
TaNesha
6/5/2020
Did not thoroughly do back yard spraying. Missed fence & mud dobbers nest. Did not perform siding gluing and fixtures as discussed with Daniella representative! Not happy thus far with service. Called. & no one has called back!

P
Peter M
6/5/2020
Our new Technician, Jimmie Davis, was here today for our initial pest control treatment. I must say, my wife and I were very impressed with his performance. He was professional, personable, and thorough in his work. He explained to us in detail what he was going to do, his qualifications, how the applications worked, and what we could expect. He was quite reasonable with our questions, and answered them all thoroughly. We had selected Aptive for our home based upon our next door neighbor's use of your service and her favorable comments about your results. She was familiar with Jimmie and his service to their home (for about two years now), and it was her recommendation of Aptive (and t...Read More

Patricia P
6/5/2020
We now have moles or chipmunks boring holes in our gardens. I thought your service would help with that. We also have bees burrowing perfectly round holes in the supports of our desk. Could you please advise what to do about those problems. Thank you. Pat Penland 297 Prestwick Dr. Broadview Heights, OH 44147

K
Kitty M
6/5/2020
Chad Stone was on time, respectful of any concerns about social distancing, asked if we would rather he not come in (we are fine with him coming in but was impressed with his sensitivity to it) . He listened, carried on a conversation, and was completely professional while still being friendly. I appreciate his willingness to listen, advise, and his courtesy and friendliness. Great job. Hope you are our guy from now on.

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