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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Brenda
6/18/2020
Shawn was very courteous, his Service was excellent! Shawn was very knowledgeable.

Patrice B
6/18/2020
Cory was very polite and went about his work with professionalism I was impressed with his attention to areas of my home without having to point them out

N
Nancy d
6/18/2020
I am very pleased with the service. No more spider. Thank you

jodistuff0703
6/18/2020
Don Lundy was professional, quick and made sure I didn't have any unanswered questions.

D
donna s
6/18/2020
Thanks, Elizier, for calling several numbers to get a copy of the Services Agreement that had not been previously emailed to me so I can review before you started your service as a new customer. Thank you for all your help. Very courteous and helpful. Donna Shiroma

U
Usha M
6/18/2020
Nicole Bryant is outstanding...sincere,kind and considerate..such patience with an 78 yr.old lady. THANKS FOR SENDING HER.

wiebolds
6/18/2020
Brady was courteous and a good listener. He handled the problem and added additional information regarding the pest I was dealing with.

james24katytx
6/18/2020
He was, very professional , quick, and answered all of my questions. I would be happy to have him return any time.

Irvin W
6/18/2020
I always appreciated the phone call letting know that he had arrived.I told Christian we were having a small of fleas in the garage,he informed me that he would spray extra around the garage doors. I am greatly impressed with the quality of technicians we have seen so far.

Joseph B
6/18/2020
Shawn did a great job. He was very thorough and communicated everything that was done. Job well done!!!

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