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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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C
Connie D
6/22/2020
I was not even a heads up when he was coming. It didn't take him more than 5 minutes and he was done. I am still getting ants and cockroaches inside of my house. I had requested to get serviced indoor and he wouldn't do it because my granddaughter was home. If I was notified of the approximate time of his arrival, I would have had her leave so that the service could be completed. This is the 2nd time I've had service within a few weeks and still haven't seen any results.


M
Merv
6/22/2020
Awesome!!! Taylor really showed that he truly cared about what he was doing and about providing quality service. He pointed out issues that I would have never known existed. I am absolutely thrilled with the service and so very impressed with Taylor!!!


Heather J
6/22/2020
I cannot remember our technician's name!!! He took care of our neighbors' house and then came to ours. Our dogs were going crazy and he was very patient while I put them away. He was very thorough in the job he did and was careful to tell me more than once to keep off the sprayed portions until they dried. He did say he was new to Aptive and had worked with them for about 3-4 weeks now. We are pleased with his job!


gmbernsteing
6/22/2020
Sara J. was great—called to let us know she was on her way, was thorough, and friendly.


J
Jewell D
6/22/2020
Excellent job performed by Lance Mayfield, he took his time and made sure all the area's of my concern were treated.


R
Ruth S
6/22/2020
Tech was great. The only thing I would recommend, is that they wear masks when coming inside homes. We are still in the middle of a pandemic, and we have an 82 year old with heart issues living here. We really do not want the added risks. Other than that, we were very pleased with the service.


Marilyn F
6/22/2020
Nathan Jackson was very polite and informative over our phone call. We are sheltering in place so did not meet him. We heard him working around the house and deck, assume a job well done. Thanks


fitfunfrank954
6/22/2020
I don’t believe that the tech even showed up here and I have been waiting since 1030 this morning for a callback to figure out when they’re going to do the job that they’ve already billed me for. This isn’t the first time but it is the last


C
Carole L
6/22/2020
They did a nice job. The technician was prompt and professional. This was our first treatment


G
Grayson B
6/22/2020
Did the entire inside including the basement. Wore a mask. Was helpful and timely!



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