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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
juliet2765
6/26/2020
I have alot of ants and he resprayed everything. He was very helpful and answered all my questions. Thank you!

R
Robert
6/26/2020
mr. Aguilar did a fine job. took care of business in a very professional manner! Would like to have him perform all of my services

janetclippard
6/26/2020
Mr. McCutcheon is the most thorough technician I have experienced. He figured out where the tiny ants are entering my house. I really appreciate your company.

r2regets
6/26/2020
This visit I ask the technicians to treat the inside of my house when they finished with the outside as I had seen some spiders in my house. I am very disappointed with their service inside my house. After they left I happened to notice puddles of the product in several places. They made no effort to keep the product around the shoe molding. I even found some of the product on my TV console. My hardwood floors were a mess and I had to clean them to get the heavy application up. Raegena Regets

sfeste25
6/26/2020
The technician was courteous and explained what he was going to do. Completed the work without damaging any of the landscaping.

Justin R
6/26/2020
wasn't even here 10 minutes didn't treat the whole area .. not even the full foundation .. not worth what you charged for the trip

deputydogjak4
6/26/2020
Omar did a great job. He informed us what he was going to do, how the materials works on pest,how theaterials was pet friendly (we have 3 dogs), and he answered all our concerns and questions. Thanks so much Omar

Roy G
6/26/2020
Was here when he said going to be here. He was also very helpful, and knowledgeable.

Tatiana T
6/25/2020
Richard was very considerate about social distancing and even took the care to notify us of areas he had to touch in case we wanted to disinfect. We appreciated this thoughtfulness!

Gerry S
6/25/2020
JAMES WAS A VERY FRIENDLY PERSON . AFTER HE HAD FINISHED DOING THE APPLICATION AND HE HAD PUT HIS EQUIPMENT AWAY I MENTIONED THAT I HAD SEVERAL HOLES IN MY LAWN AND I DID NOT KNOW WHAT CAUSED THIS. HE TOLD ME IT WAS FROM CHIIPMUCKS AND THEY ALSO CAN GET RID OF THEM. SO GOT HIS EQUIPMENT BACK OUT AND SPRAYED AND EXPLAINED IT WAS NOT HARMFUL TO MY DOG. A FRIEND WAS VISITING ME AND HAS TERRIBLE TROUBLE WITH CHIPMUCKS AND IF THIS WORKED YOU WOULD HAVE A NEW CUSTOMER BECAUSE HER SERVICE DID NOT HAVE ANY SPRAY FOR THIS. SO WILL LET MY FRIEND KNOW IF IT WORKS. WOULD LIKE JAMES TO DO MY SERVICE FROM NOW ON.

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