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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
L
Lanitta H
7/14/2020
He was polite and did a great job. Since I am a new customer he was able to explain how the steps went to make my home bug free.

C
carle m
7/14/2020
The technician was very helpful and thorough. He walked around the house checking for spider webs and removed the ones he found. i would like him to treat my home again

tinamester
7/14/2020
Ernie Weaver was extremely nice and thorough. I was surprised, however, that he did not wear a mask since the corona virus is still a threat. Thank you.

rtyler953
7/14/2020
The technician that came out to treat my yard today at 7804 Luna Ave. in Morton Grove did an extremely good job . I don’t remember his name but he came out today on July 14 around 10 o’clock. He was very professional which is something I pride myself on. Hopefully, he can get credit for this comment. Also, I’m looking forward in working with your company.

Robin T
7/14/2020
Both technicians where professional and respectful. They explained their process and answered my questions. Their work was completed quickly and well .... and they had on their masks!

K
Ken
7/14/2020
Very friendly and informative. He asked about any special requests. Also answered a few questions I had. Thanks.

L
Lannette K
7/14/2020
Jonathan was great, I would like to request that he come for my regular service all of the time please!

harmetta910
7/14/2020
Martonyo Greenwell was a Delight! He was extremely informative and polite. He even chatted with me about my dog a bit making the appointment even more personable.

Vivian D
7/14/2020
Darnell was very polite , informative and thorough. I would recommend him as a service technician.

J
Janice
7/14/2020
Clarence did a great job, he was professional and prompt and efficient. I appreciated him wearing a mask when we spoke!

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