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Midland Van Lines Moving Companies Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
136 Customer Comments & Reviews - see all comments
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Founded in 1997, Midland Van Lines has been providing professional long distance moving services for 26 years. The company currently offers home goods transportation services in the continental US. The company has headquarters in Tacoma, Washington.

How Do We Rate Midland Van Lines?

Breakdown

4.5/5
Services Offered
4.5/5
Coverage Area / Company Type
4.5/5
Reputation

Our Overall Rating: 4.4 / 5 (Excellent)

Midland Van Lines provides residential and commercial moving services for out-of-state moves. Although the company doesn't have a strong online presence or many consumer reviews, it has 26 years of industry experience. Midland Van Lines is an authorized home goods motor carrier under the FMCSA.

Services

Service Offerings
Residential
Distance Offerings
Interstate
Quote Options
Online
Phone

Services Offered - 4.5 / 5

Midland Van Lines offers long distance moving services and professional packing services for residential customers moving households of one to upwards of five rooms, as well as for commercial customers.

For customers doing their research on these services, the company offers free moving estimates. To get a quote, customers can fill out a form that asks for specifics about their move, including the date, location, and number of rooms to be moved, as well as how they can be reached. They are also given the option to schedule a phone call with one of the companies moving consultants.

An agent will reach out by phone call or email to request more details and provide more information about available services. They will also provide a link to list the items that will be moved. This will help the company assess how many trucks and movers will be required, and provide a more accurate estimate to customers.

Reputation

BBB Rating
A
Number of BBB Positive Reviews
3
Number of BBB Negative Reviews
2
Year Founded
1997
Date Collected
2023-07-05

Reputation - 4.5 / 5

Midland Van Lines is currently not accredited by the Better Business Bureau, although the company's earns an A rating from the BBB. Its BBB customer review rating is 3.4 out of 5 based on 11 reviews. The company is not reviewed on Trustpilot.

According to the DOT, as of 2023, Midland Van Lines has had four complaints lodged against it with the National Consumer Complaint Database.

Fleet Details

Number of Trailers
8
Number of Tractors
8
Department of Transportation License Number
3443886
MC License Number
1119255

Fleet - 4.5 / 5

According to the Department of Transportation, Midland Van Lines is carrier authorized to transport household goods. The company's fleet is comprised of eight tractors and eight trailers. It is insured for bodily injury and property damage, as well as cargo.

Contact & Additional Info

Homepage URL
Company Phone
(800) 813-0565
Headquarters Address
15413 1st Ave Court South, Tacoma, WA, 98444

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136 Customer Comments & Reviews

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Michelle S
9/1/2024
AVOID MIDLAND VAN LINES AT ALL COSTS!!!! We have an attorney, contacted the Attorney General’s Office, and filed a complaint with FMCSA/BBB. A $16,500 move became a $34,500 move with wire transfers, Zelle/Venmo payments to Russian bank accounts. Derek from Midland offered a contract for $16,500 (partial pack move). Midland Van Lines is not your mover. They broker vendors to negate ownership of their failures. Two days before our move, Midland requests full assessment of our items to assure the right size truck. We are told our contracted quote of $16,500 was incorrect. We owe $26,500. We paid it. On moving day, Deluxe Express (vendor) arrives. They refuse to honor the partial pack as... Read More


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Angelica K
8/28/2024
Midland Van Lines is the worst company to work with. We were told by James that Midland was family & veteran owned. James had also given an guaranteed delivery date of August 5th to my family. All my lifelong belongings and everything important to us had not shown up. I called Midland several times, and never had anyone pick up the phone. Dominique had finally answered but she was very rude and seemed agitated, she didn't listen to anything we had to say and numerously cut us off and told us our guaranteed delivery date was a typo and regardless of it being a signed contract, that she can't help us and went to hang up the phone. After multiple calls and emails, we were told stuff would... Read More


norskegerman1970
8/24/2024
I would give a negative number for them, but cannot. Do not believe the positive reviews - likely self posted. Midland Van Lines are unresponsive; treat the customer like shit and care nothing about them; are slower than molasses in January in Alaska; over-charge; NOT professional; fail and refuse to communicate; nothing done right; unreliable; only follow their schedule, not the customer's; non-efficient; etc. They continually lied by saying that they will be with me throughout the process. No video viewing for the bid only a telephone call. Then, gave a bid of over $12,000 to move from Minneapolis to Nashville. Then, lowered until lower than others. They ultimately blackmailed me... Read More


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Katie F
7/29/2024
The bid process was odd as they did not do the video viewing which was what i should have taken to be my first red flag. The dispatch was rude and did not treat me very nicely for someone who is a steward of moving my stuff. They are slow moving and don't coordinate well. Would recommend using Atlas as they are wonderful and i will be going back to them,


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Andrew A
5/6/2024
Midland Van Lines' crew was seriously impressive! They handled my move like pros, smooth as butter. Sure, there was a tiny hiccup, but their insurance sorted it out hassle-free. I'm definitely sticking with these guys for my next move!


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Rob R
5/3/2024
I'm stoked I stumbled upon Midland Van Lines for my move! These guys are super reliable and get the job done right. Their customer service is top-notch, making you feel like a VIP, and they're lightning-fast at responding. Highly recommend!


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Naomi A
5/2/2024
Midland Van Lines really came through for me when I needed them! They went out of their way to fit in with my schedule, which was a huge relief. Even though they were a tad late, they made up for it with their awesome service. The team was patient and super respectful throughout. They handled all our stuff with care, making sure everything was in the right spot without me having to lift a finger. Dealing with them was an absolute breeze!


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Naomi A
5/2/2024
Dealing with Midland Van Lines was a breeze! I only had to make a couple of calls to get my quote, and they stuck to it all the way through the move. No surprise charges or sneaky fees popped up, which was awesome. Plus, my sales rep was super nice and always had my back. I'd definitely choose them again for my next move!


S
Sherman L
5/1/2024
When even a storm can’t stop your movers, you know you have chosen the right moving company. When I moved last month, suddenly the skies were covered and things were literally flying everywhere. In that terrible weather, the movers from Midland van lines showed up at their exact appointment time. They went about their job as it is any regular day and packed up everything very quickly. The loading process was eventless and then they loaded everything while letting themselves get wet by saving my furniture. Luckily, the weather was good when they made the delivery. These men never complained for a second even when it was bucketing. I bow down to them!


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Rick A
4/29/2024
It's fantastic to hear that your experience with Midland Van Lines was so positive! A smooth move can really make a big difference, and it sounds like their team really knows how to get the job done well. It's also great to hear that they handled any issues with insurance promptly and efficiently. Loyalty to a reliable moving company can definitely make future moves much easier. Thanks for sharing your experience!



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