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International Van Lines Review

88 Customer Comments & Reviews - see all comments
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Founded in 2000, International Van Lines Inc. is a leading domestic and international moving company. International Van Lines is a carrier that owns, operates, and manages its fleet of trucks, crews, and warehouses nationally. It offers many services such as local, long-distance, and international moving. The company maintains an A+ rating with the BBB, licensed by the DOT and the FMC (Federal Maritime Commission). Additionally, they hold an accreditation with the FIDI Global Alliance. 

How is International Van Lines rated?

Breakdown

5.0/5
Services Offered
4.5/5
Coverage Area / Company Type
5.0/5
Reputation

Overall Rating: 4.8 / 5 (Excellent)

International Van Lines is one of the nation's best-known long-distance moving companies. 

  They're ranked among the top relocation companies in the industry across multiple independent online review sites. IVL offers many moving and logistics services and storage solutions for long-distance and international moves. 

  International Van Lines is our number-one pick for anyone seeking excellent service and comprehensive solutions from a highly-rated moving company. 

Services

Service Offerings
Residential
Corporate
Auto
Government/Military
Distance Offerings
Interstate
International
Additional Services
Storage
Packing & Unpacking
Online Tracking
Moving Pods
Quote Options
Online
Phone

Services Offered - 5 / 5

Out of our top ten moving companies, International Van Lines offers the most comprehensive array of interstate and international relocation services for residential, commercial, and military moves.

They also provide logistics services and moving solutions such as packing and unpacking, freight shipping, auto transport, moving pods, and storage.

Clients interested in relocation or logistics services from International Van Lines can contact the company online or over the phone to receive a free quote.

Reputation

2017 Complaints
7
2016 Complaints
13
BBB Rating
B-
Number of BBB Positive Reviews
103
Number of BBB Neutral Reviews
1
Number of BBB Negative Reviews
27
Trust Pilot Rating
7.7 out of 10
Year Founded
1998
Date Collected
2017-10-26

Reputation - 5 / 5

International Van Lines Inc. has an A+ rating from the Better Business Bureau.

Feedback for the company is overwhelmingly positive on sites like Truspilot.com, where they hold a TrustScore of 7.8 (Great).

Clients who have worked with IVL agree that the company goes above and beyond to deliver on its promise to provide timely and professional moving services for every relocation need.

Fleet Details

Number of Drivers
20
Fleet Size
20
Number of Trailers
4
Number of Tractors
3
Department of Transportation License Number
2293832
MC License Number
796971

Fleet - 4.8 / 5

International Van Lines is a moving broker, meaning they do not own a fleet themselves but work with over 3,000 global partners to perform more than 8,000 moves each year.

Contact & Additional Info

Homepage URL
Company Phone
(855) 674-7447
Headquarters Address
260 Adams Blvd., Farmingdale, NY, 11735
Mailing Address
3957 NW 126 Ave, Coral Springs, FL, 33065

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88 Customer Comments & Reviews

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T
T
12/13/2018
Please find another moving company. Do yourself that one favor. This company will do anything to get your business, all ethics aside. Once the moving company shows up, you're stuck. They'll stick you with a higher and expected bill and there's no way out. You have to move because that's the day you have to be out. And they make sure you understand that if you don't pay, your furniture will be unloaded. And there's no talking with IVL people once the moving company is there. IVL claims ignorance and they'll get back to you. They push you off until end of day so they can go home. So I say again, you're stuck paying whatever they hijack you for. No choice.


J
Jack
11/11/2018
International Van Lines did a great job on my move. The guys were on-time professional and everything arrived with no damage. I was very pleased with the outcome of the service and would use them again if needed.


G
George S
10/21/2018
IVL moved my home contents from Georgia to Texas and it was one giant nightmare. To begin, they showed up on time to load my goods and after loading 3/4 of the house, they said that I must have made a mistake which caused them to underestimate. The would not load the remaining goods unless I signed a new contract and gave them additional money. They showed up at the new location 2 days late. Then they insisted on cash money for the remaining contract. They would not accept a cashiers check. The broke or lost over 40 items. and would only reimburse me based on weight. That means that a cinder block broken in the shipment would be worth about 100 times the value of a Gold necklace. I... Read More


H
H.L. A
10/20/2018
October 19, 2018 Mr. Joshua Morales, President and C.E.O. International Van Lines 3957 NW 126th Avenue Coral Springs, FL 33065 VIA ELECTRONIC TRANSMISSION / CERTIFIED MAIL RE: MOVING FRAUD (INTER / INTRA-STATE) REF. NO. M4025866 Dear Mr. Morales: I am writing to expose, denounce and demand accountability of your company’s fraudulent and extortionist business practices. When I engaged International Van Lines (“IVL”), on or about September 27, 2018 to move my personal belongings from the Chicago area to South Florida, I was motivated by your “Code of Ethics” (published on your Website: http://internationalvanlines.com/code-of-ethics/), the fact that your corporate... Read More


M
Mario L
10/19/2018
They were beyond expectation! Great job moving and on time! They even took some extra boxes which I had not included in the inventory. Very happy and satisfied customer! I will always use International Van Lines. Thank you IVL!


J
Jonathan T
10/18/2018
These guys moved me and made an extra stop at a storage space over 10 miles from the first stop. Excellent service, very reasonable rates. Almost all items were in perfect condition. Thank you.


S
Suzanne B
10/17/2018
International Van Lines was fantastic! Efficient, on time, communicative, well-priced, and very nice to deal with. Highly recommend for your move! They made mine much easier.


S
Susan M
10/17/2018
During both moves, the crew were meticulously careful to avoid dings and scratches. We will call them again; no one better!!!! And surprisingly inexpensive.


L
Lori
10/11/2018
If i could leave a NEGATIVE 1 star i would but not an option!!! BEWARE THIS COMPANY IS A SCAM!! they are Brokers, own no trucks, my salesperson Jeremy (if thats his real name) Gave me a "Binding Estimate" for my 82 yr old mother who's Husband of 60 yrs just passed so i was moving her from TX to FL to be near our family! I went online, saw they were rated #1 on this site (i should of done more research as i saw horror stories if you google "INTERNATIONAL VAN LINES REVIEW's Then you will be able to see the real reviews and the ones they must make up!! They went over my mother's item's with me and on ZILLOW where it showed every piece of furnishing and was given a price of $4200,00.Well... Read More


W
Will R
10/2/2018
I have used this company 5 times, and each time I was more than impressed. One of those times I stored everything with them, and didn't break my budget. I highly recommend International Van Lines, and in fact have referred them to two friends who were also extremely happy! Both friends also referred. Money well spent!



Top Rated
Our Partner
  • $400 discount for interstate moves
  • Specialized in long-distance moving services in the continental US*
  • 30 days of free storage with free re-delivery
  • 10% early reservation discounts (30 days advance notice)
  • Discounts available for AARP, AAA, military and students
*excluding Alaska and Hawaii