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International Van Lines Review

88 Customer Comments & Reviews - see all comments
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Founded in 2000, International Van Lines Inc. is a leading domestic and international moving company. International Van Lines is a carrier that owns, operates, and manages its fleet of trucks, crews, and warehouses nationally. It offers many services such as local, long-distance, and international moving. The company maintains an A+ rating with the BBB, licensed by the DOT and the FMC (Federal Maritime Commission). Additionally, they hold an accreditation with the FIDI Global Alliance. 

How is International Van Lines rated?

Breakdown

5.0/5
Services Offered
4.5/5
Coverage Area / Company Type
5.0/5
Reputation

Overall Rating: 4.8 / 5 (Excellent)

International Van Lines is one of the nation's best-known long-distance moving companies. 

  They're ranked among the top relocation companies in the industry across multiple independent online review sites. IVL offers many moving and logistics services and storage solutions for long-distance and international moves. 

  International Van Lines is our number-one pick for anyone seeking excellent service and comprehensive solutions from a highly-rated moving company. 

Services

Service Offerings
Residential
Corporate
Auto
Government/Military
Distance Offerings
Interstate
International
Additional Services
Storage
Packing & Unpacking
Online Tracking
Moving Pods
Quote Options
Online
Phone

Services Offered - 5 / 5

Out of our top ten moving companies, International Van Lines offers the most comprehensive array of interstate and international relocation services for residential, commercial, and military moves.

They also provide logistics services and moving solutions such as packing and unpacking, freight shipping, auto transport, moving pods, and storage.

Clients interested in relocation or logistics services from International Van Lines can contact the company online or over the phone to receive a free quote.

Reputation

2017 Complaints
7
2016 Complaints
13
BBB Rating
B-
Number of BBB Positive Reviews
103
Number of BBB Neutral Reviews
1
Number of BBB Negative Reviews
27
Trust Pilot Rating
7.7 out of 10
Year Founded
1998
Date Collected
2017-10-26

Reputation - 5 / 5

International Van Lines Inc. has an A+ rating from the Better Business Bureau.

Feedback for the company is overwhelmingly positive on sites like Truspilot.com, where they hold a TrustScore of 7.8 (Great).

Clients who have worked with IVL agree that the company goes above and beyond to deliver on its promise to provide timely and professional moving services for every relocation need.

Fleet Details

Number of Drivers
20
Fleet Size
20
Number of Trailers
4
Number of Tractors
3
Department of Transportation License Number
2293832
MC License Number
796971

Fleet - 4.8 / 5

International Van Lines is a moving broker, meaning they do not own a fleet themselves but work with over 3,000 global partners to perform more than 8,000 moves each year.

Contact & Additional Info

Homepage URL
Company Phone
(855) 674-7447
Headquarters Address
260 Adams Blvd., Farmingdale, NY, 11735
Mailing Address
3957 NW 126 Ave, Coral Springs, FL, 33065

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88 Customer Comments & Reviews

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rcaasano
2/19/2020
Quality move! Everything went accordingly. My sales rep Alex was great. He walked me through the process of the move and made sure everything lined up with my request. The pick up in TX went as well as the delivery in Phoenix.


camposjason139
2/19/2020
Excellent experience with IVL. I spent countless hours looking for a mover. IVL came highly recommended from several third-party websites. I contact them and Justin, Karin and Lisa handled my request. The movers did a great job packing, loading and delivering. Moving is very nerve wrecking so I was especially pleased that I found a good company.


jentrainer78
2/18/2020
I had a good experience with IVL and would use them again if needed. No damage, delays or any issues.


jax.stone1011
2/17/2020
My move went great! Our sales rep Justin was very detailed and made sure everything went according to plan. My move was for a 4 bedroom house from FL to IL. Movers were on-time, packed well and I got my stuff in a weeks time. I received everything with no damage and would use them again.


J
John S
2/12/2020
Move from Florida to Maryland. The truck was an hour late arriving because they "had trouble getting help." The "help" they did get was day labor that had zero experience. Didn't know how to carry, stack or store any of the goods. Two hours after arriving they got into an argument with the driver and left. The driver and I both called IVL and were told that a replacement crew would be there within the hour. Four hours later, I still have a moving truck in front of my house and no replacement crew. Repeated calls to the company were either met with platitudes ignored all together. Meanwhile, I have FULLY paid for the move and have not seen a replacement crew. DON'T BE FOOLED BY THE... Read More


Michael D
2/5/2020
***BEFORE YOU BOOK, PLEASE READ*** The emotions I experienced throughout this process and after.... Anxiety, anger, fear, extreme stress, feeling that I have been cheated and stolen from. Have you ever been so angry and frustrated you wanted to cry...? I have not... until this. I had no idea a business could ever bring this level of emotion out of me. This was a nightmare. If there's any industry in major need of disruption, it's this one. I don't know how else to describe this business... they act like gangsters who threaten to hold your stuff and... oh my god, you must expect additional hidden fees. They give you a three week window to expect your things, a two-day arrival window as... Read More


M
Mike
10/6/2019
Literally the worst move we’ve had after over 15 moves. DO NOT USE THIS COMPANY. Some highlights: 1. The movers forced us to move in one day, leaving after midnight: They didn’t leave until after 12am (midnight), despite us originally scheduling a two-day move with the company. We had a 1yo and had to sleep on the floor of our bare home that night because we 2. During pickup, the movers were incredibly unprofessional. a. To dispel any myths that we are needy or uptight movees, we always try to make it a good experience with our movers, we bought them drinks and lunch in an effort to make them feel welcome. We didn’t get upset when the move went past midnight and remained... Read More


jeantygary4
9/4/2019
My move was from Houston, TX to Miami, FL, back in August. The move was for a four-bedroom house. It also included a car and grand piano which needed special handling. The IVL crew sent a team of 5 men who proceeded to pack everything and handle my things with care. They sent a car hauler for the vehicle. My items arrived in about four days and without damage or any problems. The experience was good! I was very impressed with their crews, customer service, and my sales rep Justin D. It's the first time I had to work with a moving company, so I was nervous, but all in all my experience was great, and I would use them again if needed.


K
kelly
8/15/2019
We encountered the WORST moving experience ever on Saturday through the company that International Van Lines sent us. Our quoted price almost tripled, he made us write him a personal check along with the money order we already had, they were supposed to be there between noon and 3, showed up at 6:30, had the first inventory sheet that we did over the phone (it still had the bikes, washer and dryer, smoker, etc), nothing that I had taken off or added to the inventory was listed. He made us buy multiple wardrobe boxes and medium size boxes, I caught one guy doing push ups in my garage while another guy was sitting in the back of the truck (next to my kids toys) smoking. We also witnessed one... Read More


J
John M
7/19/2019
I hired IVL to ship my HHGs overseas. The company does not provide all of the information in regards to a shipment. I had many items damaged and missing. When I contacted the company I was told that I did not have insurance. But I should have been told about the contract that specifies Limited Liability from the company. When I mentioned it to the company they told me to stop sending them emails and that if I did they would be ignored. What a bad company and terrible service.



Top Rated
Our Partner
  • $400 discount for interstate moves
  • Specialized in long-distance moving services in the continental US*
  • 30 days of free storage with free re-delivery
  • 10% early reservation discounts (30 days advance notice)
  • Discounts available for AARP, AAA, military and students
*excluding Alaska and Hawaii