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Allegiance Moving and Storage Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
440 Customer Comments & Reviews - see all comments
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Allegiance Moving and Storage is a licensed interstate moving company based in Lake Worth, Florida. Founded in 2018, the company coordinates residential and commercial state-to-state moves and provides storage and auto transport services. The actual moving is done by its network of motor carrier partners.

How Do We Rate Allegiance?

Breakdown

3.8/5
Services Offered
4.0/5
Coverage Area / Company Type
4.0/5
Reputation

Our Overall Rating: 3.8 / 5 (Very good)

In contrast to many moving companies who disclose few facts about their operations and services, Allegiance Moving and Storage presents consumers with detailed, specific information about what it does and how much it costs. The company also makes clear that it is a broker, not a mover, unlike some of its competitors who seem to blur that distinction. These are encouraging, pro-consumer practices. Since the company is a newer player in the moving brokerage business, it remains to be seen whether it can successfully navigate the challenges posed by being in the middle between the consumer and the mover. Based on what we've seen, however, we'd be very tempted to give them a try.

Services

Service Offerings
Residential
Corporate
Auto
Distance Offerings
Interstate
Additional Services
Storage and re-delivery
Storage
Packing & Unpacking
Online Tracking
Quote Options
Online
Phone
In-person
Pickup Restrictions
None
Restrictions
None

Services Offered - 3.8 / 5

Allegiance offers all the services that a state-to-state residential move might require: assistance with packing, storage, and auto transport to name the big three. However, since Allegiance is a broker, the services rendered by each mover it partners with will necessarily vary. Consumers are advised to inquire about what services are--and are not--offered by the company that actually performs their move.

Reputation

BBB Rating
NR
Number of BBB Positive Reviews
10
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
7
Year Founded
2018
Date Collected
2019-09-27

Reputation - 4 / 5

Allegiance Moving and Storage gets high marks from us for the transparency of its operations. The company's website very clearly lays out charges and options and offers firm estimates. These disclosures give us confidence in its operations. However, the company has only been in business for about a year, so unsurprisingly there isn't a lot of information available about its reputation among its customers. To date in 2019, the company has had 16 complaints lodged against it with the Department of Transportation. Most of these concerned problems with estimates and final charges, shipping documents, and pickup/delivery. The company's reviews on the BBB website are mixed, though a majority are largely positive. Allegiance has no reviews on Trust Pilot. Since it is a broker, not a mover, Allegiance's reputation is largely dependent on the behavior of its moving contractors. Careful consumers should investigate the reputation of the mover Allegiance proposes contracting their move to; that will yield a much more useful picture of customer satisfaction levels.

Fleet Details

Number of Drivers
0
Fleet Size
0
Number of Trailers
0
Number of Tractors
0
Department of Transportation License Number
DOT #3183105
MC License Number
MC #128059

Fleet - 4 / 5

As a broker rather than a mover, Allegiance doesn't have a fleet of its own. As your advocate through this entire process, Allegiance works closely with the carriers that are in their network and prices and sells the loads according to the carriers' tariffs and the accepted rates. Allegiance has a five-step carrier vetting process. Consumers who are interested in finding out about the number of drivers and trucks their mover has should look up that information once they are told which mover Allegiance plans to assign the project to.

Contact & Additional Info

Homepage URL
Company Phone
(844) 499-5588
Headquarters Address
2216 North Dixie Highway, Lake Worth, FL, 33460

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440 Customer Comments & Reviews

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E
ezraj
9/8/2021
Avoid this company at all costs. As a moving broker, they made assurances during the booking process that were completely false. And as others have indicated, once the money is paid they do not even try to help. For example they led me to believe delivery would happen within 6 to 10 days of the pickup. However they did not even communicate that range to the moving company. Now, the moving company says they are not responsible because they never heard about the 6 - 10 day delivery range, they are only bound by federal law to deliver within 30 business days. And Allegiance says there is nothing they can do because they are not a moving company and did not sign any contracts. In essence,... Read More


chrisdot
8/18/2021
If I could give this Company 0 stars or negative stars I would. They are great when booking, but then you pay the upfront deposit the service goes down hill from there. No one calls you back and the day or 2 days of your move no one shows up and they give you the run around for days. There is never a supervisor to help you either. If you are smart you will never use this Company. I will be using my in house council to get my refund back. Beware and stay away from these movers!!!


U
Upset c
8/2/2021
Truck was supposed to come this morning after postponing from yesterday (ok, 2 day window so still ok) - but now it is 6 pm and I hear they're not coming - until tomorrow. Delayed for 2 days. Nightmare. Handing the keys over today - nobody cares. All lines go to voicemail. Please DO NOT TRUST THIS COMPANY.


lindawallard
7/23/2021
Allegiance broker John Baxter advised not to get the extra insurance, WHAT A FOOL I WAS! My price was increased TWICE: Allegiance double charged me to do an second inventory and because they said they needed a larger truck and 4 men, I got two men and 12 hours of loading! I had to sleep on the floor as it was too late. On the day of pick up S & M Relo increased my charge to now nearly $8,000 from $4600. S & M is the most unprofessional moving company I have every dealt with, and Allegiance Moving and Storage is the most unethical BROKER charging over $3000 in fees for no performance, nothing no support or help and a most horrible referral of a moving company. Shame on you for not... Read More


C
Christine S
7/16/2021
I moved from Texas to Idaho and it was a terrible experience. I had to deal with 3 different companies to get my move. I was told this after I got my first bid. The original bid was 2500. Ended up costing me over 7000. Stay away from this company. Extra money charges by movers picking up an d additional charge on delivery. There contact Kevin promised to see the move thru. I had to deal with drivers and at least 5 different people to get my move completed. Boxes were crushed, damages to antiques. I am giving a 1 star but they deserve less. Waited 4 hours for them to find help to unload. Worst experience I have ever had.


T
Tim J
6/25/2021
Just like all the other reviews Allegince did a great job with our move. The whole process was easy and smooth. I dont expect movers to show up with coffee and donuts, just want them to move my things safely and quickly. That they did!


J
Jim W
6/22/2021
Great company! I've moved a dozen times in my life and not all movers are the same. Allegiance is top rate and cost $2000 less than Mayflower wanted


M
Michael P
6/21/2021
Me and my wife moved from St. Louis to Atlanta for work. My company let me get a couple quotes to choose from and although Allegiance was a little more expensive i am glad they chose them. The movers they sent were on time and professional and did a great job. I was a little leery since the movers had to rent a shuttle truck to get into my neighborhood but Allegiance assured me that was normal. I am haappy to say no damage! I read reviews of damage all over the internet with other companies but allegiance didn't break anything. I would reccomend them for sure.


Shawn H
6/16/2021
I contacted Allegiance Moving and Storage in March 2021 when I accepted a job in Miami. I needed to move a three-bedroom house from PA to Miami later that year in June. I received three quotes from different companies; however, AMS claimed to cater to military moves and veterans. They gave me a veterans discount. My estimated move cost was just under $10,000. I thought I was all set. As the date grew closer, I had difficulty contacting the company, and the sales rep (John Capella) would not return my emails or calls. About a week before the move, I called to set up storage, and they told me they could not guarantee my move would happen on the day I needed it. When I mentioned canceling the... Read More


P
Pamela
6/2/2021
Allegiance Moving helped me move out of New York during the pandemic. Everyone I called wasn't servicing my area but they were able to get my items out of my home and into storage until I closed on my new home. There were a couple hiccups at delivery because my home is pretty remote, but in the end everything was delivered safe and sound.



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