Quicken Loans Mortgage Refinance Review

Rating: 9.7 / 10 (Excellent)
14 Customer Comments & Reviews - see all comments
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Quicken Loans is a Michigan-based company founded in 1985 to generate retail mortgage lending solutions all over the United States. They provide mortgage refinance, adjustable-rate mortgages, fixed-rate mortgages, fixed-rate VA loans, VA adjustable-rate mortgages, jumbo loans, reverse mortgages, and others. They're a BBB-accredited business with an A+ rating, and a five-star TrustPilot score.

How is Quicken Loans rated?


Loan Options
Application Process

Overall Rating: 9.7 / 10 (Excellent)

Quicken Loans is a solid choice for your mortgage refinance needs, with their ample loan offering and outstanding customer reviews. Borrowers looking for virtually any sort of refinance loan are bound to find an option well suited to their individual needs, coupled with professional, efficient service. However, customers should be aware that Quicken Loans only evaluates traditional credit criteria, so those with poor credit or large debt-to-income ratios may find some difficulties in getting approved.

Loan Options

Lender Type
Loans Offered
Rate & Term
Loan Programs
Fixed Year Terms
30 Year Fixed
15 Year Fixed
Adjustable Rate Mortgage Terms
10/1 ARM
7/1 ARM
5/1 ARM

Loan Options - 9.5 / 10

Online lender Quicken Loans has one of the most comprehensive portfolio of mortgage refinance loans in the industry, with terms ranging anywhere from 8-30 years for fixed rates, and virtually every type of government-backed loan (VA, FHA, HARP), as well as conventional and jumbo loans.

Application Process

Minimum Credit Score
FHA Minimum Credit Score

Application Process - 10 / 10

Quicken Loans has very reasonable requirements for their mortgage refinance loans, which can be accessed via their fully online application, or their available mortgage advisors. However, they don't consider alternative credit data, which can generally be helpful for borrowers with poor credit scores or high debt-to-income ratios.

Quicken Loans Reputation

Memberships & Regulatory Info.

Nationwide Mortgage Licensing System ID
Nationwide Mortgage Regulatory Actions
NMLS Collection Date
CFPB Total Mortgage Complaints
CFPB Collection Date
Total VA Loans Written (Q1 2017)
14,958 loans
Total VA Loan Amount (Q1 2017)

Online Reviews

Trustpilot Trustscore
BBB Rating
BBB Positive Reviews
BBB Negative Reviews
BBB Neutral Reviews
Date Collected

Reputation - 9.5 / 10

Quicken Loans has a solid reputation within the lending industry, and only one regulatory action with the National Mortgage Licensing System. Consumer review-based website TrustPilot gives Quicken Loans an excellent 9.5 rating, and a resounding endorsement of their outstanding customer service. The Better Business Bureau, likewise, has overwhelmingly positive reviews for Quicken Loans, as compared to other comparable lenders. However, the company does have a large number of complaints lodged with the CFPB.

Contact & Additional Information

Homepage URL
Company Phone
(800) 251-9080
Headquarters Address
1050 Woodward Avenue, Detroit, MI, 48226
Mailing Address
P.O. Box 6577, Carol Stream, IL, 60197
Year Founded

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14 Customer Comments & Reviews

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Walter A
Eugene, Oregon
I was ripped off when I applied for a VA Refinance. My credit was/is excellent I kept getting a run around and also was charged $400. for an appraisal on VA refinance

New York, New York
I'm definitely not pleased with Quicken Mortgage. I already have a Mortgage with Quicken and I inquired about a refinance and they want to charge me astronomical fees to refinance over 8000.00 are you kidding me. I'm so disappointed after that I will be shopping for a new Mortgage. I'm insulted I have never made a late payment and my credit score is excellent why should I have to pay so much .Thx Quicken

Knoxville, Tennessee
First, I initiated the process on-line and then got a call from Quicken Loans. The first thing the rep wanted in my social security number. Sorry, ain't gonna happen. You called me and I can't verify who you are. Next, after I gave the rep some basic financial info and mortgage situation, he refused to quote me any numbers so I could do a reasonable comparison BEFORE going through the entire application process. I just wanted the rate for my credit score (that I just checked two days before) for a fixed, no point loan. The rep would not provide any numbers. I hung up.

Seth B
Colorado Springs, Colorado
No homes for sale in my area. Every time a home is listed it's under contract within a week at full price. Quicken's appraiser was in my home for less than 10 mins. He decided to use non-comparable homes because Quicken requires all comps to be 6 months old or less, That was more valuable even though there were 3 exact matches sold in the last year in my neighborhood? Values are not dropping! Deal didn't work with the older, lower end homes the appraiser picked as the appraisal came in $100K below what homes have sold for here and they wanted me to pay mortgage insurance again..... I was charged for the bad appraisal and they were quite inflexible about remedies. Bad experience. We parted... Read More

Frances R
My experience with them has been terrible. One hand doesn't know what the other is doing. Paperwork has to be resubmitted and surprise bills keep popping up. I love my house but wish I had a reliable mortgage company!

Deanna G
Flatwoods, Kentucky
I was referred by Quicken loans to one of their companies called OneReverseMortgage after filling out a loan application. OneReverseMortgage has found a way for me to payoff the remainder of my mortgage, pay off all my financial obligations, stay in my home and even leave my home to my loved ones when I pass. I thought bankruptcy was my only option. I lost my husband and managed my obligations until what was left of my husbands life insurance was exhausted. If you are struggling to make ends meet I would highly recommend Quicken Loans. They will help you find a way to financial freedom with a program that suits your needs. Not only that, their highly trained staff that I have encountered... Read More

Ed H
Billings, Montana
Slowest mortgage company I have ever used. Took almost 2 months. I was denied the loan after the appraisal came in 60,000 less that it appraised 2 years ago. I never felt as if they really wanted my business since I already have my loans through them. I guess I was just another number. Thanks for wasting my time.

mark f
Sandpoint, Idaho
I just finished a loan process with Quicken Loan. They have an excellent system in place, and their people are knowledgeable professional. That said, it was a waste of time. I went through the entire loan process, which took exactly 3 months. I was fairly timely in getting requested information. Everything seemed to be working well, with all requirements being met,right up until two days before final signing. Then, for some unknown reason, Quicken decided to ignore the professional appraisal ( I had no say in who the appraiser was ), and reduce my home value by 45%. The result was that they reduced the loan amount by $ 149,000, and they increased the discount fee by 500%. The... Read More

Reston, Virginia
extremely not organized. every few days they asked for new document, despite my telling them to please to be organized. also, not friendly to talk to. Even though we did not go with the loan, they did not refund my early deposit, which should've been refundable.

William S
Los Angeles, California
LOOK ELSEWHERE! I had a horrible experience with Quicken Loans. Don't trust what they say because they're either lying or they don't know! I have 7+ redisclosure doc's (breakdown of the loan-estimated). They went from 1.875% origination fee up to 2.5% and then they screw you on the "fees". I was told an appraisal would cost $450 which I had to pay upfront. After looking at their redisclosure, I agreed and paid the $500. The very last redisclosure shows appraisal fee of $795! I paid a $500 deposit for the $450 appraisal and LOST IT. YOU CAN'T USE AN APPRAISAL AT ANY OTHER BANK. So make sure you want to deal with them first! Then I tried to "work" with them and got screwed further!... Read More

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