Quicken Loans Mortgage Refinance Review
14 Customer Comments & Reviews - see all comments
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Quicken Loans is a Michigan-based company founded in 1985 to generate retail mortgage lending solutions all over the United States. They provide mortgage refinance, adjustable-rate mortgages, fixed-rate mortgages, fixed-rate VA loans, VA adjustable-rate mortgages, jumbo loans, reverse mortgages, and others. They're a BBB-accredited business with an A+ rating, and a five-star TrustPilot score.
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14 Customer Comments & Reviews
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Quicken Loans is a rip off... charged me $350 on a ref and further wanted building structure report and fee+fee+fee. Refiled with another company and no problems.
We did NOT have a good experience with Quicken Loans. And come to find out afterwards we have heard many not good experiences by others. They have high charges, get the cheapest appraisers who in our case did NOT know the area, then don't listen to the purchaser. All in all, it was a really bad experience, we lost all of our upfront money as they won't refund anything back. I would Highly advise anyone to go elsewhere or use someone local. They are too big and don't care who they step on.
Please read other reviews. Horrible experience and I wish I actually followed other reviewer's advice. Short and sweet - applied for refinance, got approved, had sufficient income, excellent credit, submitted all requested paperwork by them within 24 hours each time. Then, waited, and waited, and waited, and waited. Still waiting PAST the rate lock-in date. They refuse to give estimate or date for even their final approval process which is now way past the 30 day mark. Paid the ridiculous $500 appraisal fee (which by the way is non-refundable even if you have to pull the loan because they take too long).
The most frustrating loan experience of my life. 15 different times I was told "okay, we have everything we need" only to get another call that day or the next needing more documents. After uploading 31 documents, that still wasn't enough for them. When they started asking me where every deposit came from I had enough. Horrible experience!!!