Quicken Loans Mortgage Refinance Review

Rating: 9.7 / 10 (Excellent)
14 Customer Comments & Reviews - see all comments
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Quicken Loans is a Michigan-based company founded in 1985 to generate retail mortgage lending solutions all over the United States. They provide mortgage refinance, adjustable-rate mortgages, fixed-rate mortgages, fixed-rate VA loans, VA adjustable-rate mortgages, jumbo loans, reverse mortgages, and others. They're a BBB-accredited business with an A+ rating, and a five-star TrustPilot score.

How is Quicken Loans rated?


Loan Options
Application Process

Overall Rating: 9.7 / 10 (Excellent)

Quicken Loans is a solid choice for your mortgage refinance needs, with their ample loan offering and outstanding customer reviews. Borrowers looking for virtually any sort of refinance loan are bound to find an option well suited to their individual needs, coupled with professional, efficient service. However, customers should be aware that Quicken Loans only evaluates traditional credit criteria, so those with poor credit or large debt-to-income ratios may find some difficulties in getting approved.

Loan Options

Lender Type
Loans Offered
Rate & Term
Loan Programs
Fixed Year Terms
30 Year Fixed
15 Year Fixed
Adjustable Rate Mortgage Terms
10/1 ARM
7/1 ARM
5/1 ARM

Loan Options - 9.5 / 10

Online lender Quicken Loans has one of the most comprehensive portfolio of mortgage refinance loans in the industry, with terms ranging anywhere from 8-30 years for fixed rates, and virtually every type of government-backed loan (VA, FHA, HARP), as well as conventional and jumbo loans.

Application Process

Minimum Credit Score
FHA Minimum Credit Score

Application Process - 10 / 10

Quicken Loans has very reasonable requirements for their mortgage refinance loans, which can be accessed via their fully online application, or their available mortgage advisors. However, they don't consider alternative credit data, which can generally be helpful for borrowers with poor credit scores or high debt-to-income ratios.

Quicken Loans Reputation

Memberships & Regulatory Info.

Nationwide Mortgage Licensing System ID
Nationwide Mortgage Regulatory Actions
NMLS Collection Date
CFPB Total Mortgage Complaints
CFPB Collection Date
Total VA Loans Written (Q1 2017)
14,958 loans
Total VA Loan Amount (Q1 2017)

Online Reviews

Trustpilot Trustscore
BBB Rating
BBB Positive Reviews
BBB Negative Reviews
BBB Neutral Reviews
Date Collected

Reputation - 9.5 / 10

Quicken Loans has a solid reputation within the lending industry, and only one regulatory action with the National Mortgage Licensing System. Consumer review-based website TrustPilot gives Quicken Loans an excellent 9.5 rating, and a resounding endorsement of their outstanding customer service. The Better Business Bureau, likewise, has overwhelmingly positive reviews for Quicken Loans, as compared to other comparable lenders. However, the company does have a large number of complaints lodged with the CFPB.

Contact & Additional Information

Homepage URL
Company Phone
(800) 251-9080
Headquarters Address
1050 Woodward Avenue, Detroit, MI, 48226
Mailing Address
P.O. Box 6577, Carol Stream, IL, 60197
Year Founded

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14 Customer Comments & Reviews

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Charles C
Baltimore, Maryland
Quicken Loans is a rip off... charged me $350 on a ref and further wanted building structure report and fee+fee+fee. Refiled with another company and no problems.

Doug a
Bentonville, Arkansas
We did NOT have a good experience with Quicken Loans. And come to find out afterwards we have heard many not good experiences by others. They have high charges, get the cheapest appraisers who in our case did NOT know the area, then don't listen to the purchaser. All in all, it was a really bad experience, we lost all of our upfront money as they won't refund anything back. I would Highly advise anyone to go elsewhere or use someone local. They are too big and don't care who they step on.

Farmington, Michigan
Please read other reviews. Horrible experience and I wish I actually followed other reviewer's advice. Short and sweet - applied for refinance, got approved, had sufficient income, excellent credit, submitted all requested paperwork by them within 24 hours each time. Then, waited, and waited, and waited, and waited. Still waiting PAST the rate lock-in date. They refuse to give estimate or date for even their final approval process which is now way past the 30 day mark. Paid the ridiculous $500 appraisal fee (which by the way is non-refundable even if you have to pull the loan because they take too long).

John B
Mobile, Alabama
The most frustrating loan experience of my life. 15 different times I was told "okay, we have everything we need" only to get another call that day or the next needing more documents. After uploading 31 documents, that still wasn't enough for them. When they started asking me where every deposit came from I had enough. Horrible experience!!!

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