Citibank Mortgage Review

Rating: 7.9 / 10 (Very good)
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CitiMortgage is the mortgage and home lending division of Citibank, the consumer division of financial services multinational Citigroup. It is a nationwide provider of mortgage services including Fixed Rate and Adjustable Mortgage plans. Part of its services includes home refinancing and government backed mortgage and home refinancing programs.  

How is Citibank rated?


Loan Specifics
Customer Experience
Qualification Requirements
Lender Reputation

Overall Rating: 7.9 / 10 (Very good)

Citibank Customer Experience

Loan Specifics - 9 / 10

Citibank Customer Experience

Customer Experience - 9 / 10

Citibank Qualification Requirements

Qualification Requirements - 7 / 10

Citibank Lender Reputation

Lender Reputation - 6 / 10

Company Profile

Full Name
Citibank Mortgage

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Customer Comments & Reviews

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Jing S
Bethesda, Maryland
i am a 3 years citi checkings client and was very satisfied with the banking service. I though the mortgage team will be the same but i was totally wrong. First, they have no quarantee on their words. I need to apply with my husband who is on Student visa. The officer from Citi told us no problem we can do it absolutely with the all the confidence. That's why we wanted to work with them. then we found the house, handed in the application. after 1 month waiting and just 1 week before the closing date, they told me they cannot do it. If i still want the mortgage i need apply on my own to put 50% downpayment to get the mortgage. 1 week from closing and that's what they came up with. I... Read More

Brooklyn, New York
This has been the most terrible experience. The rate is really excellent especially since we got a "special" rate because we have so much business with Citibank.... so perhaps had I know their service was so piss poor, I may have been prepared and still done our mortgage with Citibank. But nearly 90 days and I still do not have my mortgage for my townhouse cleared. There's no board, there's nothing else that has hindered this process other than the EXCRUCIATING process Citibank puts you through. Mind you, for a townhouse, we were repeatedly told by everyone that we should close within 45 days - 60 max. It's nearly DOUBLE that! We've had a working relationship with Citibank for 40... Read More

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