Better Mortgage Rates Review
ConsumersAdvocate.org
40 Customer Comments & Reviews - see all comments
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Founded in 2016, Better is a lender with the expressed aim of streamlining the mortgage lending process for purchase and refinance, by offering a completely online service, with full transparency and zero hidden fees or commissions.
From their offices in New York, quotes are given in as little as three minutes, and verified pre-approval in 24 hours.
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40 Customer Comments & Reviews
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False Advertisement "No fees, no commission, no really" Its their way of tricking you to believe they are better than other Mortgage brokers. They told me everything was good and payed fees to lock in the rate to realize when it was closer to the end of process they can't approve the loan all of a sudden, But they were to approve if I chose a rate were I pay a big out of pocket fees.
DO NOT apply with them. Will not recommend to any one. Don't waste your time and money. They do mine lot of your financial data and ruin credit. Their final goal is not to approve you without any "FEES"
Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Hey Bipin, I apologize for the frustration during your experience but appreciate the honest review. Out Client Success Team is going to be reaching out to you today.
Better.com leads you down a dead end path. They at first seem good to work with and then as you get closer to closing and time is of the essence they stall and pressure you on higher rates. They put up numerous roadblocks all intended to sway negotiations to their favor.
I would never recommend Better.com to anyone.
Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
I'm so sorry to hear about your experience, but appreciate the honest review and will be sending this feedback to our team. Please feel free to reach out to us at support@better.com if you'd like to discuss further.
This was way too much work. I submitted everything within the 1st hour when we initially applied for the loan. They then asked to verify EVERYTHING 3 different times and asked for additional information all the way up to 4 days before closing. They quoted me only $5000 in closing costs but after we were past the point of no return & suddenly their closing costs doubled to over $10k. They were supposed to finish everything in 3 weeks but it took 6. I asked for a manager and NO ONE EVER called me even after 3 emails saying that the manager, Kristin, would. I had to call the Title Company to get the fees for closing bc they didn’t. I have never felt angrier for paying less per month.
D
Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Hi Jennifer, I'm so sorry to hear about the frustration but appreciate the honest review. I have sent this feedback to our team. Please feel free to reach out to our Client Success Team at support@better.com if you'd like to discuss further.
Better Mortgage follows an extremely narrow and rigid underwriting model. If you are a K-1 wage earner don’t even think about it. Hoping for a parallel closing in which you sell your current house while closing on the purchase of a new home? Not going to happen. Need a closing in 30 days? No chance. But instead of disclosing its strict, inflexible standards up front, the Better sales rep will tell you what you want to hear at the very beginning. However, that person soon fades to the background and instead Better periodically provides a series of what it calls “tasks” – the documents and information it requires the loan applicant to provide in order to get approved – slowly and... Read More
D
Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Hi Scott,
I apologize for your experience, but appreciate the honest review. I'm sending this feedback to our team, and I know that you have been in contact with a member from our Client Success Team. I'd be happy to follow up with them if you'd like to discuss further.
We are extremely happy for the service provided by Better. Last month, our mortgage was approved by better. We evaluate a company based on the employee’s work ethic, hard work & how they respond to customers. Samantha Nitto, Alyssa Segui and Daniel Cerna took care of my mortgage application & they are amazing indeed. They responded promptly to every query we made. Secure Better mortgage web site is user friendly. Every step from mortgage application to mortgage closure was noted - with responses from Samantha and Alyssa I did find total number of documents required to complete the application are exhaustive but given the benefits for NOT paying commissions and unnecessary fees,... Read More
We are extremely happy for the service provided by Better. Last month, our mortgage was approved by better. We evaluate a company based on the employee’s work ethic, hard work & how they respond to customers. Samantha Nitto, Alyssa Segui and Daniel Cerna took care of my mortgage application & they are amazing indeed. They responded promptly to every query we made. Secure Better mortgage web site is user friendly. Every step from mortgage application to mortgage closure was noted - with responses from Samantha and Alyssa I did find total number of documents required to complete the application are exhaustive but given the benefits for NOT paying commissions and unnecessary fees,... Read More
Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Thanks for leaving us a review! We're thrilled to hear you enjoyed your experience with us. Please don't hesitate to reach out if there's anything else we can do for you.
Agree with many of the other reviews, company is not the best to work with. I am a paralegal handling a refinance for a client with this company. It has been an unnecessarily long progress and frustrating. Many times the clients file having to be reviewed again and again. Client mentioned to me about having to supply additional information several times. I have to resend documents that were previously provided AND here we are waiting for funds today for the loan to disburse and they are asking for updates to title report, really ? For one, doesn't matter this point since the loan has closed AND asking for title report for change in loan amount which occurred weeks ago which was... Read More
Rachel S
Customer Representative - Better.com of Better Mortgage Rates
Official Response
Customer Representative - Better.com of Better Mortgage Rates
Hi Jean, I’m so sorry to hear about your experience with Better, but thank you for leaving an honest review. We'd like to help make some resolutions, but since we are unable to publicly discuss the specifics of your situation, please reach out to us at support@better.com to discuss further. Sincerely, the Better Team.
Don't fall for the bait and switch. We were shown a loan estimate that looked good to us. To lock the rate, we had to enter credit card information to pay for an appraisal. Upon doing so, the terms of the loan changed and an additional $3K was added to the closing costs as well as an increase in the APR. We withdrew our application as a result and are still fighting for the appraisal refund as no appraisal was performed. I not only don't recommend, I encourage anyone dealing with Better Mortgage to keep shopping.
Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Hi Corey, I’m so sorry to hear about your experience with Better, but thank you for leaving an honest review. We'd like to help make some resolutions, but since we are unable to publicly discuss the specifics of your situation, please reach out to us at support@better.com to discuss further. Sincerely, the Better Team.
Very noncompliant company. We were back and forth about 17 times to achieve nothing. They refused to accept a 150,000 dollar annuity as money that could balance our income for the income:debt ratio. Saying they needed the most up to date statement when I gave them everything they asked and more. I'm beyond fed up with them and recommend you go somewhere else first. They are a young company and obviously green in a few areas because we should of been greenlit from the beginning with the credit score and income I have. Took them 2 months of asking me for every little piece of info before they decided they wanted more info that AIG doesnt even have.
Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Hi Cory,
I'm sorry to hear to about the frustration during your experience with us. I'm not able to discuss this here, but please feel free to reach out to us at support@better.com so we can help make some resolutions.
Sincerely, the Better Team.
Stay away from Better.com. They were incompetent and very unprofessional in the process of refinancing my home. You will regret dealing with them.
Dylan W
Head of Social Media of Better Mortgage Rates
Official Response
Head of Social Media of Better Mortgage Rates
Hi David, I'm sorry to hear to about the frustration during your refi with us. I'm not able to discuss this here, but please feel free to reach out to us at support@better.com so we can help make some resolutions. Sincerely, the Better Team.
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