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Better Mortgage Rates Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
40 Customer Comments & Reviews - see all comments
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Founded in 2016, Better is a lender with the expressed aim of streamlining the mortgage lending process for purchase and refinance, by offering a completely online service, with full transparency and zero hidden fees or commissions.

From their offices in New York, quotes are given in as little as three minutes, and verified pre-approval in 24 hours.

How is Better Mortgage rated?

Breakdown

4.5/5
Lender Types
4.5/5
Available Mortgage Types
4.9/5
Customer Experience
4.5/5
Reputation & Transparency

Overall Rating: 4.4 / 5 (Excellent)

Better provides some of the best pricing in the mortgage industry, coupled with a transparent and straightforward application and origination process. Originally meant to be a fully DIY platform, it has also incorporated dedicated loan consultants, to help navigate the complexities of loan pricing, adjustable fees, and discount points. Better has outstanding ratings across multiple customer review websites, focusing particularly on the excellence and professionalism of its service. All in all, the company is an excellent choice for customers with good to excellent credit.

Better Mortgage Loan Specifics

Available Mortgage Types - 4.5 / 5

Better offers conventional residential loans at both fixed and adjustable rates. The company does not offer construction or commercial loans, loans for properties that are owned by the bank or in the process of short sale or foreclosure, home equity lines of credit (HELOCs), second mortgages, Texas Cash-Out Home Equity Loans, or the refinancing of a home currently held in an LLC.

Types of Mortgage Loans Offered

  • Fixed Rate 10 Year
  • Fixed Rate 20 Year
  • Fixed Rate 30 Year
  • 5/1 ARM
  • 7/1 ARM
  • 10/1 ARM
  • Jumbo Fixed Rate
  • Jumbo Adjustable Rate

Better Mortgage Customer Experience

Customer Experience - 4.9 / 5

Better’s seamless online application process enables it to provide quotes in as little as three seconds, with initial approval in three minutes. The rate quotes a would-be borrower receives will stay the same in nearly all cases if the correct information is provided. Getting the quote won’t affect a user’s credit score. The company can also provide a letter of pre-approval.

Online Features

Online Application
Yes
Online Quote
Yes
SSN Required for Quote
Yes

Loan Closing Time

Varies

Decision and Closing Times

Quotes in 3 seconds; initial approval in 3 minutes

Better Mortgage Qualification Requirements

Qualification Requirements - 4.5 / 5

Currently, Better provides loans to customers with credit scores of 620 and above (580 minimum for FHA and VA Loans), which they determine by calculating the median score from all three bureaus (Transunion, Experian, and Equifax). While every loan requires slightly different documentation depending on the borrower’s financial details, apart from credit score, Better also asks for two years of W2 forms and personal tax returns, the most recent two months of pay stubs and bank statements (from all accounts), and updated insurance policies

Key Requirements at a Glance

Minimum FICO Score
620
Minimum FICO Score (Conforming)
620

Better Mortgage Lender Reputation

Reputation & Transparency - 4.5 / 5

Better is rated A+ by the BBB and appears to be responsive to customer concerns. It has no presence on Trustpilot. Most of the consumer comments on our website come from people who were disappointed that they were not approved for a loan; those who were approved, however, report a seamless process.

Key Facts

Lender Type
Direct Lender
Year Founded
2016
BBB Rating
A-
Trustpilot Rating
4.2 out of 5
Collection Date
2019-12-09

Complaints & Regulatory Actions

Consumer Financial Protection Bureau Complaints
14

Company Profile

Full Name
Better Mortgage Rates

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40 Customer Comments & Reviews

Loading Reviews ...
dianejwaterbury
12/2/2022
I want to say thank you to this company for helping my family secure our mortgage deal. From the initial mortgage in principal offer to the final stage, the team helped us and made the process thorough and quick. I also want to show gratitude to officials at (creditmasonrepairs.com), the company responsible for my excellent credit boost and a clean credit report. After the clean up, my score experienced a 135 point boost. For first time home buyers, it's important to get your credit score in a good shape before you apply for that mortgage. Reach out to Creditmasonrepairs if you need some help.


M
Michael W
12/28/2021
I am having a very difficult time with the loan process. My wife and I are very well qualified. It is difficult to get a hold of the staff. I think they are all flex working or something. I have been assigned a team, but the team has to wait on input from different groups. My mortgage amount and rate has changed from what I was guaranteed at the beginning. I have financed many properties and this is proving to be extremely difficult. It has been over a month. I had all of my requested documents in within a week. I have received emails with incorrect information regarding self employment vs appraisal. I'm still in the process, but it is very frustrating.


jshmon
12/22/2021
Great company, entirely digital process, lowest rates around.. they pass on their savings to you, helpful support


chantelschermerhorn
12/17/2021
How anyone can still consider supporting this company after what the CEO did (firing 900+ employees on a Zoom call out of nowhere) is beyond me. And to echo what Deez is saying in their review from 11/29, how much is Better.com paying Consumer Advocate to maintain their high rating and "#1 recommendation" considering every review I just skimmed through was beyond negative?


D
Deez
11/29/2021
I'm not sure how this "Consumer Advocate" site is still peddling a 4.5 stars for this company. How much are they getting compensated to inflate this rating? Of the 35 reviews (at the time of my comments), only TWO were positive. TWO. I work for a title company. This has been a disaster since we received the order and it falls in line with 33 of the reviews posted. The borrowers figured out why they offer such great rates and fees; wholly incompetent, changing docs while the clients are in the closing room for almost FIVE HOURS. Please, save yourself and the realtors and title companies the time and headache. Go with an established lender. It's worth the money.


L
logan
10/8/2021
My mom went through the process with Better and it was very good at first. She was quickly approved and got her appraisal. She has plenty of income and assets to refinance. However, two weeks before the rate expired, they said they would not take her Durable Power of Attorney that they had several days to review (she would need to sign on behalf of my dad) and they did so without explanation despite several efforts for more information. In our state, that is against the law, but they would not give us a contact so our attorney could follow up to explain our state statutes. Better may be ok if you have a very straightforward transaction but they are awful if you need clarification or an... Read More


alexanderpmetz
10/5/2021
Should have been pretty straightforward process. Unfortunately the team assigned to me was not knowledgable or did not fully disclose some of the fine print. While there rates are good, might want to go with someone else that knows what they are talking about. Ended up having to pay cash and refi my money back after closing.


codelordexx
10/2/2021
This is for people who are in need of an urgent credit fix to get good mortgage rates. Creditmason.net is the best resource to clean up your credit report and get your score up. I’m forever grateful to them.


stevendunston
10/2/2021
Disorganized and dishonest. I lost dozens of hours and hundreds of dollars on a rejected application despite having great credit and income. Don’t waste your time with Better.com.


christopher.wilson413
8/10/2021
Absolutely terrible, we missed closing because of Better's mistakes and general incompetence. I'm going to include my case here in complete detail so potential future customers can see what you'd have to deal with. Stay away! We began our application on June 28th and submitted all documents as promptly as we could, finishing with a day or two. Over the course of my application I had 3 loan officers. The first loan officer reached out about the issues with our application on July 16. In that email they said some of our income could not be counted because it was not taxable. This was incorrect, while the way it is reported to the IRS is not standard, it is taxable. In the explanation the... Read More