Compare Bay Alarm Medical vs. GreatCall Medical Alerts
What’s the difference between Bay Alarm Medical Alert System and GreatCall Medical Alert? See how our editors compare the two companies below.
Last Updated: June 16, 2025
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Key Facts
20% Off + Free Shipping & Free Month on Select Plans
- Professional monitoring included with all plans
- No activation fees or long-term contract required
- At-home and/or mobile protection
- Connect via landline or cellular devices
- Optional fall detection
- Touch screen, flip-phone, stationary, and wearable devices available
- Free shipping, no contract, and no cancellation fees
- Powered by the nation's most reliable cellular network
- Large, easy-to-read icons and text
- US-based customer service and tech support
- Hearing aid-compatible
- A+ rated by the BBB
OVERALL RATINGS
| Bay Alarm Medical | GreatCall | |
|---|---|---|
| Monitoring | 5.0/5 | 4.5/5 |
| Equipment | 5.0/5 | 4.0/5 |
| Contract and Price | 5.0/5 | 4.5/5 |
| Reputation and Certifications | 5.0/5 | 4.6/5 |
Bay Alarm Medical
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GreatCall
Final Verdict
Bay Alarm Medical Alert System has a higher overall rating than GreatCall Medical Alert. Bay Alarm Medical scores better than GreatCall across: Monitoring, Coverage, Maintenance & Repairs, Equipment, Service Agreements, Contract and Price, and Reputation and Certifications.
Customer Comments & Reviews
Bay Alarm Medical Alert System review
First of all, we are truly grateful that we have not had an emergency. Recently though I received an email stating that my mother's unit/alarm was showing "low battery". I live an hour and 1/2 away. When I visited last Tuesday, February 15 we tested the system. I told the person who answered the call about the "low battery", and she told me another necklace was being sent out. I did not ask for another necklace. This information was offered. I was relieved. But then on Thursday February 17, my mother received a call and she told them to call my brother. Then they called me. Everyone is very nice on the phone, but then we were all told the unit needed to be tested. I could have easily done that on Tuesday, the 15th, no problem. My concern now is that I have learned that the person I am speaking to on the phone may not know the REAL answer. I told the person I spoke with on the 17th that I was told on the 15th that a new necklace was being sent out. Her response to me was that the responders to not have the power to order a new necklace. But that was not my question. The responder volunteered that info. My point: it shakes my faith in a company when the people I encounter have different answers. I felt so good on the 15th that a necklace was being sent out. In the end, after the "testing", a necklace is on its way.
Bay Alarm Medical Alert System review
I'm pleased with the service. Fortunately, I haven't had to use it in an emergency. But I have a suggestion. For the fall detection monitor I have, the instructions say that when charging, when the light goes from red to green, it's charged. Unfortunately many men like me are color blind (women don't get it but pass the gene on to their son(s)) so I can't tell when the light changes from red to green. Several other devices I have from other manufactures say that when charging, the LED is flashing. When it stops flashing and is on solid, the battery is charged. Surely you could do the same.
GreatCall Medical Alert review
Not limited to the house or yard, I think it's available to help anywhere that GPS will work. I made the mistake of reserving a motel room online, with no phone number given nor an address for my GPS. I wound up lost at night.... pushed the button, got Great Call and directions! Have had it for several years. Love it!
GreatCall Medical Alert review
I u havei have had great call for two or three years snd have been very satisfied with the Service.
GreatCall Medical Alert review
I've had a 'Great Call' device for going on years now. I must be a frequent caller - seems like I fall - getting off the toilet or getting in my wheelchair - at least once a month.
Besides getting stuck in the mud while wheeling around my yard or walking my dog.
When I call 911 myself (one of Great Call's options), there is always an argument on whether I live in the city or county. I'm in tears before they finally agree I'm in the city. When I use my Great Call people - THEY get it straight - and the 911 people show up where I am.!
Since I do walk my dogs, I *must* have a device that works everywhere. (Sometimes I drive to a park before unloading the wheelchair and the dog.)
I've been extremely pleased with Great Call's service.
Bay Alarm Medical Alert System review
I have just recently submitted a review
GreatCall Medical Alert review
Got great call on advice of sister booker and cousin RN .
Luv it.
Bay Alarm Medical Alert System review
Great system
