1800Mattress Mattresses Review

Size and Firmness

As a marketplace, 1800Mattress is able to provide a wide variety of mattress brands, types, sizes, and comfort levels, many of which can be customized. With such a large amount of options to choose from, it can be bewildering to pick the right firmness level for you. However, the website very conveniently divides their mattresses into 5 different comfort levels: Firm, Plush, Pillow Top, Contoured, and Extra Firm. For additional information, 1800Mattress also includes a good amount of information about each model, with a list of features, overview and specs, and manufacturer's warranty information. 

1800Mattress carries mattresses in the following sizes:

Features

Since 1800 Mattress offers such a wide variety of models, customers can choose between virtually every type of mattress available. These can include Innerspring, Memory Foam, Gel Memory Foam, Hybrid, Pocket Coil, or Eurotop, manufactured by top brands such as Eclipse, Simmons Beauty Rest, Hampton and Rhodes, and Serta. Their sleep consultants are trained to assist customers in navigating which type of mattress is best suited to both their budget and their needs. 

Purchase Details

1800 Mattress offers a 120-night sleep trial, though the mattress must be slept on for the first 30 nights, as an adjustment period. After this, the customer can exchange or return the mattress for a redelivery fee of $79.99. The original delivery is free for orders over $399. Additionally, the company's Love Your Mattress guarantee allows up to 2 returns or exchanges per purchase, which must occur within the 120-day period from the moment of purchase. 

Since 1800 Mattress is a marketplace, they don't offer a warranty themselves. However, they do assist their customers in the claims process via an online form. If they can't determine whether the issue is a manufacturer's defect, not resultant of regular wear and tear, they schedule an appointment with a third-party inspector. Submissions are responded to within two business days. Some manufacturers, such as Tempur-pedic®, Sealy, Stearns & Foster, Sleep Number® (Select Comfort), Sleep to Live (Kingsdown), Protect-A-Bed®, Leggett & Platt, Customatic, Enso, Mantua, and Pragma, handle their own claims and must be contacted directly. 

Finally, 1800 Mattress understands that a mattress is a large purchase and investment, which is why they offer a variety of financing and payment solutions. They have a no credit needed, 90 day payment option with payments matching your paydays. Another option is their credit card, with 0% interest for a maximum of 72 months, though this does require a minimum purchase of $3,999, and equal monthly payments.  

Customer Service and Reputation

1800 Mattress, also known as Dial-a-Mattress, or 1-800-Mattress, offers various ways to order with them via phone or live chat, at any time of the day. They also have a white gloves delivery service with a four-hour delivery window of the customer’s choice. They aren't accredited by the Better Business Bureau and don't even have a rating with the organization, or with TrustPilot. The curated testimonials they present on their website are glowing, but a quick run-through of reviews on other websites, present a slightly less positive view. Most complaints center around innacurate delivery times and unfriendly customer service, though there are also many reports of very satisfied customers.