Saatva Mattress Mattresses Review


Rating: 9.3 / 10 (Excellent)
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Founded in 2010 in Connecticut, Saatva, Inc., designs, manufactures and sells luxury innerspring mattresses. Its products incorporate a variety of special features, such as under-bed illumination, one-touch remote, a wall-hugging design, and different types of massages. Saatva takes pride in keeping its prices accessible, while still providing a quality product.

How is Saatva rated?

Breakdown

10/10
Product Features
9/10
Pricing
10/10
Service Features
9/10
Company Reputation

Overall Rating: 9.3 / 10 (Excellent)

Saatva is an impressive company with a revolutionary suite of mattresses available in six sizes, two heights, and three firmness levels, which allows consumers to fully customize their dream bed. The company's mattresses are made from quality, eco-friendly materials and both mattresses and foundations are fire-resistant. Since Saatva does not show its products in physical stores, it offers a generous 120-day home trial, where the company will refund the entire purchase price, minus a $99 shipping fee, if the customer is not satisfied. A 15-year warranty is also included, which covers manufacturing defects. White glove delivery is offered free of charge and covers installation of the new bed and removal of the old one. On top of all these incredible features, hundreds of glowing customer reviews on Trustpilot cement Saatva's reputation as a leader in the market.

Saatva Product Features

Product Features - 9.5 / 10

Saatva mattresses feature five levels of comfort, starting with a solid innerspring support core then a layer of wrapped coils, which conform to the sleeper's body. A layer of memory foam and an organic cotton pillow top cover provide additional cushioning and support. A foam perimeter wraps around the entire mattress to avoid sagging. Saatva mattresses are made with organic cotton, recycled steel coils, and eco-friendly memory foam certified by CertiPUR-US.

Saatva offers three firmness levels: Plush Soft, Luxury Firm (their most popular model), and Firm. Mattresses are available at two heights, the standard 14.5" and the slim 11.5", which is also compatible with Saatva's own adjustable base. This base is sold separately and features a remote control that adjusts the bed's position, under-bed illumination, and the three-speed massage feature.

When purchasing a mattress from Saatva, consumers can also select from 4.75" and 8.75" foundations and an adjustable bed frame to build the entire bed. Queen and King-sized mattresses are sold as split mattresses, and the foundations are sold split as well. Additionally, Saatva mattresses are only made once your order is submitted, which means your new mattress is genuinely new.
Sizes
Twin
Twin XL
Full
Queen
King
California King
Type
Hybrid
Coils
Marshall (wrapped, encased, or pocket springs)
Upholstery Layer Materials
Cotton Fiber
Foam Mattress Materials
Memory Foam
Firmness Levels
Plush Soft (level 3), Luxury Firm (level 5-6), Firm (level 8)
Type of Fire Retardants Used
Natural thistle barrier
Adjustable Positions
Adjustable Firmness
Base Included
Box Spring Included
Customizable Size
Customizable Shape
Customizable Thickness
Additional Products
Bed Frames
Adjustable Bases
Foundations

Saatva Pricing

Pricing - 9 / 10

The cost of Saatva mattresses is up to par with the industry, with Queen-sized mattresses costing $999 and Twin mattresses priced at $599. Customers who test the mattress for the 120-night home trial can receive a full refund if they are not satisfied with the product. However, customers must note that the adjustable base is non-returnable. Saatva also provides financing options through Klarna, which offers 0.00% APR for the first six months. Finally, the company offers free white glove delivery, which includes full installation and removal of the old mattress and foundation.
Price
$999.00
Base Price
$259.00
Adjustable Base Price
$1,399.00
Financing
Financing Details
Saatva is partnered with Klarna, which allows customers to purchase the mattress with a line of credit that has a 0.00% APR for 6 months if the account is paid in full. Once the 6 months are up, a 19.99% APR is applied to the remaining balance.
Free Shipping
Full Refund
Refund Policy Details
Saatva offers a 120-day home trial, where the company will refund the entire purchase price less the transportation fee, if the customer is not satisfied.
Discounts
Military discount
Restocking Fee

Service Features - 9.5 / 10

Since in-store trials don't allow customers to evaluate a mattress accurately, Saatva doesn’t display its products in showrooms, preferring to sell them solely online. For that reason, the company provides a 120-day home trial, with a full refund of the purchase price—less the original delivery fee—if the mattress is not to the customer's satisfaction. Saatva also doesn’t charge penalty, pick-up, or restocking fees. Its 15-year warranty is quite comprehensive, as the company replaces mattresses at no cost if it's found to have defects or structural issues within the first two years of ownership. If the defect is detected between three and 15 years from the date of purchase, it will be repaired at zero cost, or customers can pay 25% of the purchase price to have it replaced when there are less than six years left on the warranty. However, the warranty will be voided if the mattress is used with an improper frame or if the bedding is damaged.

Saatva Service Features

Customer Support
Phone
Email
Live Chat
Delivery Options
White Glove Delivery
Installation
Mattress Removal
Website Features
FAQs
Made in USA
Warranty
15 years
Warranty Details
From Saatva's website: "For the first two years of the 15-year non-prorated warranty, The Saatva Company will replace your mattress with a brand new Saatva at absolutely no charge to you if deemed defective. In years 3-15, The Saatva Company will completely repair and re-cover your Saatva, the only charge to you being transportation costs of $99 each way." Other restrictions may apply.
Home Trial
120 days
Home Trial Details
From Saatva's website: "If you find that our bed is not right for you, it can be returned for a full and prompt refund of the purchase price, less the $99 transportation cost (does not apply to the Lineal adjustable base which is non-returnable)." Other restrictions may apply.

Saatva Company Reputation

Company Reputation - 9 / 10

Saatva is accredited and rated A+ by the Better Business Bureau. It has two positive and two negative reviews, but the latter are not related to its service at all, so the negative reviews can safely be disregarded. On Trustpilot, the company has an impressive 9.6 out of 10 rating, with customers praising everything from the quality of the mattress to the ease of the warranty claims process and the friendly customer service.
BBB Rating
A+
Number of Positive BBB Reviews
2
Number of Negative BBB Reviews
2
Trustpilot Rating
9.6 out of 10
Date Collected
2018-04-25
Year Founded
2010

Company Profile

Full Name
Saatva Mattress Mattresses
Company Website
Headquarters
8 Wright Street Suite 108, Westport, CT, 06880

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Top Rated
Our Partner
9.3 / 10
  • Beds manufactured to order
  • 120-day home trial with a full refund, minus the delivery fee
  • Free white glove delivery includes full installation
  • USA-made in 19 different factories
  • Eco-friendly foam, recycled steel, organic cotton, and a natural flame-resistant barrier
  • Free white glove delivery & mattress removal