Many or all of the companies featured compensate us. Compensation and research may determine where and how companies appear. Learn more
  1. Home
  2. Mattresses
  3. Saatva Review

Saatva Mattress Mattresses Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
6 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Founded in 2010 in Connecticut, Saatva, Inc., designs, manufactures and sells luxury innerspring mattresses. Its products incorporate a variety of special features, such as under-bed illumination, one-touch remote, a wall-hugging design, and different types of massages. Saatva takes pride in keeping its prices accessible, while still providing a quality product.
 
Check Price

How is Saatva rated?

Breakdown

4.5/5
Product Specs
4.0/5
Pricing and Policies
4.5/5
Service Features
4.1/5
Company Reputation

Overall Rating: 4.3 / 5 (Excellent)

Saatva is an impressive company with a revolutionary suite of mattresses available in six sizes, two heights, and three firmness levels, which allows consumers to fully customize their dream bed. The company's mattresses are made from quality, eco-friendly materials and both mattresses and foundations are fire-resistant. Since Saatva does not show its products in physical stores, it offers a generous 120-day home trial, where the company will refund the entire purchase price, minus a $99 shipping fee, if the customer is not satisfied. A 15-year warranty is also included, which covers manufacturing defects. White glove delivery is offered free of charge and covers installation of the new bed and removal of the old one. On top of all these features, hundreds of glowing customer reviews on Trustpilot cement Saatva's reputation as a leader in the market.

Saatva Product Features

Product Specs - 4.5 / 5

Saatva mattresses feature five levels of comfort, starting with a solid innerspring support core then a layer of wrapped coils, which conform to the sleeper's body. Mattresses are designed to provide extra support where people's lower back makes contact; this results in a reduction of stress and pressure on the lumbar spine. A layer of memory foam and an organic cotton pillow top cover provide additional cushioning and support. A foam perimeter wraps around the entire mattress to avoid sagging. Saatva mattresses are made with organic cotton, recycled steel coils, and eco-friendly memory foam certified by CertiPUR-US.

Saatva offers three firmness levels: Plush Soft, Luxury Firm (their most popular model), and Firm. Mattresses are available at two heights, the standard 14.5" and the slim 11.5", which is also compatible with Saatva's own adjustable base. This base is sold separately and features a remote control that adjusts the bed's position, under-bed illumination, and the three-speed massage feature.

When purchasing a mattress from Saatva, consumers can also select from 4.75" and 8.75" foundations and an adjustable bed frame to build the entire bed. Queen and King-sized mattresses are sold as split mattresses, and the foundations are sold split as well. Additionally, Saatva mattresses are only made once your order is submitted, which means your new mattress is genuinely new.
Sizes
Twin
Twin XL
Full
Queen
King
California King
Type
Hybrid
Coils
Marshall (wrapped, encased, or pocket springs)
Upholstery Layer Materials
Cotton Fiber
Foam Mattress Materials
Memory Foam
Firmness Levels
Plush Soft (level 3), Luxury Firm (level 5-6), Firm (level 8)
Type of Fire Retardants Used
Natural thistle barrier
Adjustable Positions
Adjustable Firmness
Base Included
Box Spring Included
Customizable Size
Customizable Shape
Customizable Thickness
Additional Products
Bed Frames
Adjustable Bases
Foundations

Saatva Pricing

Pricing and Policies - 4 / 5

The cost of Saatva mattresses is up to par with the industry, with Queen-sized mattresses costing $1,499 and Twin mattresses priced at $849. King mattresses are priced at $1,899. Customers who test the mattress for the 120-night home trial can receive a full refund if they are not satisfied with the product minus the $99 shipping fee. However, customers must note that the adjustable base is non-returnable. Saatva also provides financing options through Klarna, which offers 0.00% APR for the first six months. Finally, the company offers free white glove delivery, which includes full installation and removal of the old mattress and foundation.
Price
$1,499.00
Base Price
$259.00
Adjustable Base Price
$1,399.00
Financing
Financing Details
Saatva is partnered with Klarna, which allows customers to purchase the mattress with a line of credit that has a 0.00% APR for 6 months if the account is paid in full. Once the 6 months are up, a 19.99% APR is applied to the remaining balance.
Free Shipping
Full Refund
Refund Policy Details
Saatva offers a 120-day home trial, where the company will refund the entire purchase price less the transportation fee, if the customer is not satisfied.
Discounts
Military discount
Restocking Fee

Service Features - 4.5 / 5

Since in-store trials don't allow customers to evaluate a mattress accurately, Saatva doesn’t display its products in showrooms, preferring to sell them solely online. For that reason, the company provides a 120-day home trial, with a full refund of the purchase price—less the original delivery fee—if the mattress is not to the customer's satisfaction. Saatva also doesn’t charge penalty, pick-up, or restocking fees. Its 15-year warranty is quite comprehensive, as the company replaces mattresses at no cost if it's found to have defects or structural issues within the first two years of ownership. If the defect is detected between years 3-15, The Saatva Company will completely repair and re-cover only charging the transportation costs of $99 each way. However, the warranty will be voided if the mattress is used with an improper frame or if the bedding is damaged.

Saatva Service Features

Customer Support
Phone
Email
Live Chat
Delivery Options
White Glove Delivery
Installation
Mattress Removal
Website Features
FAQs
Mattresses Made in USA
Warranty
15 years
Warranty Details
From Saatva's website: "For the first 2 years of the 15 year non-prorated warranty, The Saatva Company will replace your mattress with a brand new Saatva at absolutely no charge to you if deemed defective. In years 3-15, The Saatva Company will completely repair and re-cover your Saatva, the only charge to you being transportation costs of $99 each way. Absolutely no other charges." Other restrictions may apply.
Home Trial
120 days
Home Trial Details
From Saatva's website: "If you find that our bed is not right for you, it can be returned for a full and prompt refund of the purchase price, less the $99 transportation cost (does not apply to the Lineal adjustable base which is non-returnable)." Other restrictions may apply.

Saatva Company Reputation

Company Reputation - 4.1 / 5

Saatva is accredited and rated A+ by the Better Business Bureau. It has two positive and two negative reviews, but the latter are not related to its service at all, so the negative reviews can safely be disregarded. On Trustpilot, the company has an impressive 9.6 out of 10 rating, with customers praising everything from the quality of the mattress to the ease of the warranty claims process and the friendly customer service.
BBB Rating
A+
Number of Positive BBB Reviews
2
Number of Negative BBB Reviews
2
Trustpilot Rating
9.6 out of 5
Date Collected
2018-04-25
Year Founded
2010

Company Profile

Full Name
Saatva Mattress Mattresses
Company Website
https://www.saatvamattress.com
Headquarters
8 Wright Street Suite 108, Westport, CT, 06880

Our Comments Policy  |  How to Write an Effective Comment

Leave a comment for Saatva Mattress Mattresses
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

6 Customer Comments & Reviews

Loading Reviews ...
ahorow1721
7/11/2023
Our Saatva mattress is sagging after 3 years and is not comfortable!

lisa.rufo
3/26/2023
We bought the Saatva luxury firm and after a week it was sagging on my husbands side. He only weighs 165. We figured it was a defect so returned and got another and after a week it was sagging on both sides .I only weigh 110 pounds.We decided to return again and now we are at a loss as to what to buy.What an inconvenience.The customer service was great though.

regina.falasca209
6/12/2022
I personally find the mattress very uncomfortable I purchased a luxury firm . Not very happy

Shauna B
4/5/2021
The Zen Haven mattress (latex mattress with organic cotton cover) has a manufacturing problem which causes mold to grow in the mattress. The company refuses to make it right, instead telling me to buy another mattress from them. This is a health and safety risk. Terrible product that they DO NOT stand behind.

M
Mimi Z
1/24/2020
It is the best mattress I have ever own. Delivery on time as they said they would deliver on Saturday at noon. Noon time here they are. I have a King size - medium firm for over a year and still as good as news. You would fall in sleep almost immediately. It is pricy but worth it. Mimi Z.

S
Susan M
8/9/2019
We spent the most we've ever spent on a Saatva mattress in the summer of 2014. I loved it that year. My husband wanted to get rid of it at least 3 years ago citing that it was too soft! I have turned it around, head to foot, etc every few months; I have even turned it over to sleep on the underside!! There is a dip into the middle from both sides. I am trying to 'hang on' to it longer, because it was so expensive. It will be extrememly difficult to find another because reviews give you and others top marks. Did they wait for over a year of sleeping in it before reviewing? Hmmmm, doubtful.

Top Rated
Our Partner

SALE: Save Up to $600 on Mattresses

  • Material: Hybrid, Memory Foam, Innerspring 
  • Sizes: Twin, Twin XL, Full, Queen, King, Split King, Cal King
  • Best For: Chronic back pain, joint conditions, bigger bodies
  • Trial Period: 365-night in home trial
  • Delivery: Free in-room delivery & setup
  • Financing: As low as 0% APR
  • Warranty: Lifetime Warranty
Check Price

Related to Mattresses

Top Articles