Nectar Sleep Mattress Review


Rating: 9.1 / 10 (Excellent)
Disclosure: We receive advertising revenue from this partner. 
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Nectar Sleep is a California-based online retailer that ships memory foam mattresses directly to their customers via FedEx. They offer an unheard-of 365-night sleep trial, and a forever guarantee that lasts for as long as their customer keeps the mattress.

Size and Firmness

Nectar describes the firmness level of their mattress as medium firm, since it offers the support of a firm mattress with the comfort of a pillowtop, due to its Lush foam covering, memory wrap, and special breathing removable cover. In their 30-day feedback survey, Nectar claims that recurring words were "love" and "need." According to a study they conducted, users of the Nectar mattress fall asleep 20% faster than people on other mattresses.

Nectar mattresses come in the following sizes:

Twin or Single

Twin XL

Three-Quarters

 

Full or Double

Queen

King

California King

Features

Nectar mattresses are built from four different, special grade performance layers and a cover made from Tencel and long staple cotton, as well as an aloe based cooling layer to assist air wicking. The foam layers include Lush, a semi-open, fast-recovery memory foam; a 3" memory foam with medical grade cooling and recovery levels; and lastly, a high density base foam. Unlike some spring mattresses which can sag at the edges, Nectar designed their mattress with consistent support and firmness throughout. 

Purchase Details

Nectar is the only company to offer a 365-night sleep trial, after which they'll remove the mattress and process a full refund, at no cost to the consumer. According to the company, less than 3% of their customers return their mattresses. However, it's important to note that some exclusions do apply.

Nectar also provides an unprecedented lifetime warranty for their mattresses. Essentially, this means that their mattresses will be covered for as long as their customers choose to keep them. This time period, however, is divided into two periods. During the first ten years of ownership, Nectar commits to completely replacing their mattress at zero cost to the consumer. Subsequently, Nectar will repair and re-cover the mattress or replace it, at their discretion. If manufacturing defects are determined to exist, the company will waive all transportation charges. They also offer the Choice option, in which customers keep their original Nectar mattress in the years 10+, opting for a brand-new Nectar mattress at 50% cost, instead of repairing their previous one. For the warranty to be applicable, the mattress must be places on an appropriate base, such as a platform bed. It must also be kept by the original owner, as it is non-transferable, and will cease to apply if the mattress has been abused or used incorrectly. Body impressions of less than 1.5" are deemed normal, and will not be covered. 

Customer Service and Reputation

Despite their 55 positive reviews (as compared to 28 negative, for a 66% approval), the Better Business Bureau has given Nectar an F grade. This is due to the company's non-disclosure of repeated delays in shipping and delivering mattresses, once ordered, as well as consistent complaints of misinformation by Nectar. Other factors that affected this poor rating is the length of time the company has been in business, 81 filed complaints as of November 2017, and a failure to respond to 4 claims. They have no presence on TrustPilot. 

Though we were able to find many positive reviews on sleep and mattress websites, many of these presented a disclaimer mentioning that they have affiliate relationships with some companies, in which they obtain a percentage of sales when people click over from their site. Other sites have mixed reviews from real-life customers, many of which are decidedly unhappy with their purchase, Nectar's customer service, and extesive delivery times. 


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Our Partner
9.1 / 10
  • 365-night trial
  • Forever warranty, for as long as you have the mattress
  • Free shipping and returns
  • Customer support 7 days a week
  • Lease-to-own financing plan