AIG Direct
Life Insurance Review

As a subsidiary company, AIG Direct is not separately rated by the usual credit rating services. However, the companies that underwrite AIG Direct's policies, American General Life Insurance Company (AGL), Houston, TX and The United States Life Insurance Company in the City of New York (US Life) receive positive ratings of Good, Strong, and Excellent from A.M. Best, Moody's, Fitch, and Standard & Poors. Financial stability is especially important when choosing a life insurer since claims under the policy are often not made until many years--or several decades--have passed. Financial stability is especially important when choosing a life insurer since claims under the policy are often not made until many years--or several decades--have passed. AIG Direct offers policies from reputable insurance companies with long-standing histories and strong ratings, so that customers can feel confident in the companies' ability to pay claims when the time comes. 

Last updated July 21, 2022. Ratings are subject to change at any time. Ratings outlooks: S&P, Stable, Moody’s, Stable; A.M. Best, Stable. Note: Standard & Poor’s 21 ratings are a measure of claims-paying ability and range from AAA (Exceptionally Strong) to R (Regulatory Action). Moody’s Investors Service’s 21 ratings are a measure of financial security and range from Aaa (Exceptional) to C (Extremely Poor). A.M. Best’s 15 ratings are a measure of claims-paying ability and range from A++ (Superior) to F (In Liquidation). While ratings can be objective indicators of an insurance company’s financial strength and can provide a relative measure to help select among insurance companies, they are not guarantees of the future financial strength and/or claims-paying ability of a company and do not apply to any underlying variable portfolios, where applicable.

AIG holds average customer ratings on various independent consumer review sites. These ratings, however, are based on reports from AIG's entire base of 90 million customers--not just those from AIG Direct. As such, it's difficult to determine exactly how satisfied consumers are with AIG Direct and its life insurance offerings. It's an encouraging sign, however, that AIG Direct has responded to the complaints made to the Better Business Bureau and appears to be making efforts to address such complaints and, where warranted, to provide timely resolutions. This is something that many large companies simply don't do; in our view, AIG Direct is to be commended for its customer engagement.

AIG Direct offers a variety of flexible and affordable policies including whole, term, permanent, universal and quality of life, it also offers guaranteed issue insurance, which provides coverage for individuals between the ages of 50 and 80 without evidence of insurability requirements. AIG Direct's term life insurance options range from 10 to 30 years and their products feature a wide array of choices such as fixed rates, refundable premiums, guaranteed renewability, and the ability to convert the term coverage into a permanent policy. AIG Direct has no maximum payout so long as a consumer can qualify based on its underwriting guidelines.