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AIG Direct
Life Insurance Review


Rating: 9.6 / 10 (Excellent)
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As part of American International Group, one of the largest multinational insurance organizations in the world, AIG Direct has been a leading provider of term life insurance since 1995. The company, headquartered in San Diego, California, currently services over 5 million customers, holds an A.M. Best rating of A, and an A+ rating with the Better Business Bureau.

How is AIG Direct rated?

Breakdown

10/10
Financial Strength
9/10
Customer Experience
10/10
Policies
9/10
Flexibility

Overall Rating: 9.6 / 10 (Excellent)

AIG Direct life insurance plans offer tailored coverages customers can adjust as their needs change over time, as well an incredible value through integrated living benefits at no additional cost. Their policies are both varied and flexible, making their suite of products a cut above the rest. The company is currently intent on increasing long-term profit and returning capital to shareholders. All in all, AIG remains among the largest, most trusted, and financially stable multinational insurance corporations in the world, offering quality products and excellent alternatives guaranteed to meet their customers' specific needs.

Financial Strength

Key Details

Underwriter
American General Life Insurance
Marketshare 2016
2.41%
Premiums Written 2016
$2,872,786,189
Standard & Poor's Financial Rating
BBB+
Moody's Financial Rating
Baa1
AM Best Financial Rating
A

Financial Strength - 10 / 10

According to rating agency A.M. Best, American International Group currently enjoys a sound financial strength and a stable outlook with an issuer credit rating of A. Both A.M. Best and S&P adjusted AIG's financial-strength rating at the beginning of the year, in light of a modest decline in the company's earnings from life operations and a subsequent charge from a reinsurance agreement effective as of January of 2017.
*The above information reflects the financial strength of the underwriter of the AIG Direct life insurance policies: American General Life Insurance.

Reputation & Customer Experience

National Association of Insurance Commissioners

NAICS Complaint Ratio 2016
2.09
NAICS Total Complaints 2016
414
*The NAICS complaint ratio (in this case 2.09) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

J.D. Power 2016 Life Insurance Study

JD Power Overall Customer Satisfaction Score
2 out of 5 (The Rest)
Annual Statement & Billing
2 out of 5 (The Rest)
Price
3 out of 5 (About Average)
Policy Offerings
2 out of 5 (The Rest)
Interaction
2 out of 5 (The Rest)

Customer Ratings

BBB Rating
A+
Number of BBB Neutral Reviews
1
Number of BBB Negative Reviews
7
Date Collected
2017-09-01

Customer Experience - 8.7 / 10

AIG holds average customer ratings on various independent consumer review sites. Some clients have submitted reports to the Better Business Bureau expressing dissatisfaction with AIG's advertising and sales strategies, yet the company appears to be making efforts to address such complaints and provide timely resolutions in compliance with the BBB requirements.

AIG Direct Policies

AIG Direct offers customers the following life insurance policies: Term, Whole Life, Universal Life, Guaranteed Acceptance/ Final Expense. Because we feel that Term Life insurance is a superior choice for most customers, we've focused our review on the AIG Direct Term Life policy.

Term Life Insurance

Maximum Death Benefit
$250,000
Available Terms
5 year
10 year
15 year
20 year
25 year
30 year
35 year

Key Term Policy Features

  • Term-Permanent Conversions
  • Guaranteed Level Premiums
  • Return of Premium

Policies - 10 / 10

AIG Direct offers a variety of flexible and affordable policies including whole, term, universal, and guaranteed issue whole life insurance, which provides coverage for individuals between the ages of 50 and 85 without evidence of insurability requirements. AIG's term life insurance options range from 5 to 35 years, and their products feature a wide array of choices such as fixed rates, refundable premiums, guaranteed renewability, and the ability to convert the purchased coverage into a permanent policy.

Flexibility & Available Riders

Available Riders

  • Critical Illness Rider
  • Accidental Death Benefit

Flexibility - 8.8 / 10

Although AIG only provides critical illness and accidental death benefit riders for term life insurance policies, the company does offer broader options for their universal life insurance product, which features benefit, asset, and business protection alternatives. The company also provides a suite of life insurance policies designed to enhance and protect their customer's quality of life by providing living benefits at no additional charge for individuals suffering from a chronic, critical, or terminal illness.

Additional Company Information

Homepage URL
Company Phone
(858) 309-3000
Headquarters Address
9640 Granite Ridge Dr #200, San Diego, CA, 92123
Year Founded
1995

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9.6 / 10
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