Iris Identity Theft Protection Review

Services Offered

Identity Monitoring and Alerts

Iris provides extensive identity and credit monitoring services that track suspicious activities across all three major credit bureaus—Equifax, TransUnion, and Experian. Users receive detailed notifications about potential fraud such as new credit inquiries or accounts opened in their name. The service also includes a dynamic Email Health Check tool that scans for compromised email addresses in data breaches and offers step-by-step remediation advice.

Online Data Protection

The service includes Personal Web Defense software that protects users from cyber threats while browsing. This suite incorporates:

• DataScrambler® (anti-keylogging)
• PhishBlock® (anti-phishing)
• RansomStop™ (anti-ransomware)

Additionally, Iris offers opt-out services to reduce pre-approved credit card offers and marketing calls, which can be exploited by identity thieves.

Identity Theft Resolution Services

A standout feature is Iris’s 24/7/365 access to U.S.-based, certified Resolution Specialists who are trained and certified in identity theft management (FCRA, CIPA, CTRMS certifications). These specialists assist users in understanding identity theft risks, provide prevention tips, and help resolve identity theft incidents. Services include:

• Assistance with identity theft affidavits and law enforcement communication
• Creditor notifications and dispute handling
• Lost wallet assistance
• Emergency support

The resolution team focuses on thorough case handling rather than quick call times, aiming for high customer satisfaction and effective resolution.

Insurance Coverage

Iris offers identity fraud insurance underwritten by American Bankers Insurance Company of Florida, providing reimbursement for expenses related to identity fraud, cash recovery, and investment/HSA cash recovery benefits. Coverage can be up to $2 million.

Customization and Integration

Iris is designed to be flexible and customizable for organizations. It can be integrated as a micro-experience with ScamAssist® for phishing protection or as a full identity protection solution with monitoring, resolution, and insurance. The OnWatch® portal offers extensive customization options including internationalization, branding, user access methods, and notification channels, making it suitable for businesses wanting to embed identity protection into their existing digital products or employee benefits.

Plans and Pricing

• Iris Blue ($12 per month for monthly plan / $10 per month for annual plan). Includes: Core identity monitoring, high-risk transaction monitoring, ID theft kit & fraud resources, 1-Bureau credit monitoring, telco/utility alerts, $1 million identity theft insurance, e-mail health check, and ScamAssist. 
• Iris Platinum ($25 per month for monthly plan / $18.75 per month for annual plan). Includes everything in the Blue plan, plus 3-Bureau credit monitoring, $2 million identity theft insurance, and personal cyber protection services. 
• Iris Platinum Family ($40 per month for monthly plan / $30 per month for annual plan). Expands Platinum benefits to multiple members, ideal for households.

Additional Features

• Educational resources including an Identity Theft Protection Kit with prevention advice, FTC affidavit templates, and sample dispute letters
• Regular communications to users about current identity threats and protective measures
• Comprehensive data security certifications, including being recognized as a Trusted Cloud Provider, ensuring data privacy and reliability