Travelocity Hotels Review


Rating: 9.5 / 10 (Excellent)
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Travelocity is an online booking site for business and leisure travel services, for users in the United States and Canada. Through their website, customers can access deals for vacation packages, flights, hotels, car rentals, and cruises; as well as book complete trips worldwide. They have an A+ rating with the BBB.

How is Travelocity rated?

Breakdown

10/10
Customer Experience
10/10
Search Options
9/10
Value
10/10
Additional Services

Overall Rating: 9.5 / 10 (Excellent)

Travelocity is an excellent resource for travelers looking to plan the entirety of their trip from one single website. They offer a large array of payment options and search criteria, making their website easy to use and well-suited to tailoring to specific needs. Though they don't have their own rewards program currently in place, membership with the company does offer the advantage of substantial discounts from stated prices.

Travelocity Customer Experience

Customer Experience - 9.8 / 10

Travelocity features an easy-to-use interface, in which customers should have no trouble finding the information they need quickly, or alternatively, they can contact the company via phone or email, 24/7. Users can choose from multiple different payment options, including PayPal, UnionPay, and MasterPass. They don't have their own cancellation policy, but rather use that of whichever hotel you've booked.

Payment Options

  • MasterPass
  • PayPal
  • UnionPay
  • Mastercard
  • Visa
  • Discover
  • American Express
  • Diners Club
  • JCB
  • Debit Card with Visa or MC logo

Customer Support

  • FAQs
  • 24/7 Support
  • Email
  • Phone
Ease of Use
Yes
Mobile App
Yes
Cancellation Policy
You can cancel most hotel bookings online without penalty if you cancel before the hotel's cancellation deadline. Cancellation fees: Travelocity does not charge a cancellation fee, but your hotel might. Check the Rules and Restrictions in your itinerary for details.

Customer Reviews

BBB Rating
A+
Trust Pilot Rating
3.3 out of 10

Transparency

  • No Hidden Fees
  • Guest Reviews
  • Guest Rankings

Travelocity Search Options

Search Options - 9.8 / 10

As a subsidiary of Expedia, Travelocity is powered by the same search engines, which means that they offer the same extensive array of filtering options. Their property types are among the most comprehensive, including houseboats and caravan parks. Finally, they also allow customers with accessibility needs to search for these specifically.

Amenities

  • Air Conditioning
  • Pool
  • Free Wifi or High-Speed Internet
  • Complimentary Breakfast
  • Pets Accepted

Type of Property

  • Cottage
  • Caravan Park
  • House Boat
  • Hotel
  • Condo
  • Private Vacation Home
  • Apart-Hotel
  • Bed & Breakfast
  • Villa
  • Hotel Resort
  • Hostel/BackPacker Accomodation
  • Townhouse

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating
Regional Specialization
No
Accesibility
Accessible bathroom
In-room accessibility
Roll-in shower

Travelocity Value

Value - 8.5 / 10

Travelocity doesn't have a membership program currently in place, since 2015's co-branded American Express card was discontinued. However, membership with the site does offer 10% discounts on regular fees, and they do have a price-match guarantee.
Discounts
Membership
Price Match
Yes

Travelocity Additional Services

Additional Services - 9.7 / 10

Travelocity's variety of experiences is quite large, though they're organized somewhat confusingly under a variety of terms, such as water activities, or walking and bike tours; as well as the highly specific air, balloon, and helicopter tours. Travelers looking for a one-stop shop for planning their entire trip from start to finish will find that booking flights, car rentals, and other travel arrangements is quite easy.
Experiences
Food & Drink
Adventure tourism
Admission Tickets
Sightseeing Tours
Nightlife
Wellness
Sports
Family Friendly
Day Trips or Excursions
Flight Booking
Yes
Car Rental
Yes
Train or Bus Tickets
Yes

Company Profile

Full Name
Travelocity Hotels
Company Website
Headquarters
3150 Sabre Drive, Southlake, TX, 76092

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Top Rated
Our Partner
9.8 / 10
  • In business since 1996
  • Discount and loyalty program
  • Search for hotels by type of experience
  • Book cruises and vacation rentals
  • Over 590,000 properties available
  • Earn double points when booking with the Expedia app
  • Customer support available 24/7