Hotels Review

Rating: 8.6 / 10 (Excellent)
Disclosure: We receive advertising revenue from this partner. 
Learn more. is a travel booking website based in Amsterdam, in the Netherlands. Their massive inventory of over 1,600,000 properties is spread across 228 countries and territories worldwide. is supported internationally by 198 offices in 70 countries, and their website is available in more than 40 languages.

How is rated?


Customer Experience
Search Options
Additional Services

Overall Rating: 8.6 / 10 (Excellent) is a great travel booking website. Thanks to a combination of good deals, dedicated customer service, and additional travel planning resources, the website can be very helpful for travelers looking to plan their whole trip from start to finish. It doesn't do anything extremely unique compared to its peers in the market, but what it does, it does very well. Customer Experience

Customer Experience - 8.6 / 10 has an appealing landing page and easy to use website, but its search result pages can get a little cluttered with messages and tooltips. Its customer support is reliable, and a comprehensive FAQ section makes sure customers are well informed before and after booking a room.

Payment Options

  • MasterPass
  • Visa

Customer Support

  • FAQs
  • 24/7 Support
  • Email
  • Phone
Ease of Use
Mobile App
Cancellation Policy
By making a Trip Reservation with a Trip Provider, you accept and agree to the relevant cancellation and no-show policy of that Trip Provider, and to any additional (delivery) terms and conditions of the Trip Provider that may apply to your Trip (including the fine print of the Trip Provider made available on our Platform and the relevant house rules of the Trip Provider), including for services rendered and/or products offered by the Trip Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of an Trip Provider can be obtained with the relevant Trip Provider. The general cancellation and no-show policy of each Trip Provider is made available on our Platform on the Trip Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Applicable city/tourist tax may still be charged by the Trip Provider in the event of a no-show or charged cancellation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Note that a Trip Reservation which requires down payment or (wholly or partly) prepayment may be canceled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Trip Provider and the reservation. Cancellation and prepayment policies may vary per segment, product, or service of each Trip. Carefully read The Fine Print (below the Trip types or at the bottom of each Trip Provider page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Trip Provider (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid amount unless the Trip Provider agrees or allows otherwise under its (pre)payment and cancellation policy. If you want to review, adjust, or cancel your Trip Reservation, revert to the confirmation email and follow the instructions therein. Note that you may be charged for your cancellation in accordance with the Trip Provider's cancellation, (pre)payment and no-show policy, or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation, and remember to make further payments on time as may be required for the relevant reservation. If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Trip Provider so they know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Trip Provider. does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Trip Provider.

Customer Reviews

BBB Rating
Trust Pilot Rating
4.3 out of 10


  • No Hidden Fees
  • Guest Photos
  • Guest Reviews
  • Guest Rankings Search Options

Search Options - 8.6 / 10 doesn't have the largest or most distinctive selection of filters compared to some of its competitors, but it still has more than enough options to find the ideal room for users. Additionally, the website lets you filter by hotel chains, a great help for members of hotel loyalty programs.


  • Air Conditioning
  • Airport Shuttle
  • Parking
  • Satellite or Cable TV
  • Kitchen
  • Pool
  • Beach
  • Spa
  • Free Wifi or High-Speed Internet
  • On-Site Restaurant
  • Gym
  • Golfing
  • Complimentary Breakfast
  • Laundry Service
  • Pets Accepted
  • Smoking Allowed
Display Less
8 More

Type of Property

  • Cottage
  • Caravan Park
  • House Boat
  • Home/Apartment
  • Capsule Hotel
  • Motel
  • Hotel
  • Private Vacation Home
  • Apart-Hotel
  • Bed & Breakfast
  • Villa
  • Hotel Resort
  • Hostel/BackPacker Accomodation

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating
Regional Specialization
In-room accessibility Value

Value - 8.5 / 10 typically has some of the best rates in the market, but besides that it doesn't really offer much in the way of added value, such as discounts, coupons, or promotions. It has exclusive membership deals, but doesn't offer a rewards program at this time.
Price Match
Yes Additional Services

Additional Services - 8.8 / 10 makes planning a whole trip easy thanks to their providing flight bookings, car rentals, train tickets, and airport taxis. also has useful articles and a discover section, where customers can brief themselves on other travel options they may not have considered.
Flight Booking
Car Rental
Train or Bus Tickets

Company Profile

Full Name Hotels
Company Website
Herengracht 597, Amsterdam, 1017
Mailing Address
Postbus 1639, Amsterdam, 1000

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Our Partner
8.6 / 10
  • Huge amount of listings available worldwide in over 127,753 destinations
  • Hotel loyalty program members can filter search results by hotel chain
  • Some of the best deals on the market
  • Excellent 24/7 customer service, support offices in a large number of countries