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Otel.com Hotels Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
46 Customer Comments & Reviews - see all comments
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Otel.com is an online discount travel website which helps customers obtain the lowest hotel rates available, backed by their best rate guarantee. Since its founding in February 2004, Otel.com has quickly become one of the lead websites for hotel bookings. They have a 6.7 out of 10 score on TrustPilot, and no BBB rating appears, either under their own name or their parent company, MetGlobal.
 
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How is Otel.com rated?

Breakdown

4.0/5
Customer Experience
4.0/5
Search Options
3.9/5
Value
3.0/5
Additional Services

Overall Rating: 3.8 / 5 (Very good)

Otel.com can be an excellent resource for travelers looking for low, discounted room and alternative accommodation rates, as guaranteed by their Best Rate policy. The page interface is easy-to-read, and attractive, with clear descriptions of each booking. The company doesn't have a discount program in place per se, but they do offer rebated prices through promo codes, and customers can create memberships for quick access to their reservations. Otel.com only offers room and lodging bookings, so customers looking to reserve other elements of their trip will have to look elsewhere.

Otel.com Customer Experience

Customer Experience - 4 / 5

Otel.com's webpage is simple and easy to use, requiring only dates and locations to obtain initial results. Payment is available through all major credit cards, and cancellation policies follow individual hotel guidelines. They have an average rating of 6.7 on TrustPilot, and neither them nor their parent company, MetGlobal, is rated with the Better Business Bureau. Some customer reviews we found claim that they were charged incorrectly, which does give us some pause.

Payment Options

  • Mastercard
  • Visa
  • Discover
  • American Express
  • JCB
  • Debit Card with Visa or MC logo

Customer Support

  • FAQs
  • Live Chat
  • 24/7 Support
  • Email
  • Phone
  • Online Account Management
Ease of Use
Yes
Mobile App
No
Cancellation Policy
Cancellations and amendments will not be accepted over the telephone and must be made in writing through the otel.com website by logging into the 'My Account' page. You should make sure you are familiar with the cancellation policy for the hotel you have booked by checking the information on your hotel voucher.

Customer Reviews

Trust Pilot Rating
6.7 out of 10

Transparency

  • Guest Reviews
  • Guest Rankings

Otel.com Search Options

Search Options - 4 / 5

Otel.com is a booking site that concentrates fully on obtaining rates for hotels, bed and breakfasts, private rooms, apartments, hostels, and apart-hotels. Once a customer's search results come up, they can then filter them by price, distance, popularity according to TripAdvisor reviews, and star rating. The company takes the unusual step of using icons to indicate certain amenities, many of which can't be used specifically as search parameters, and are only mentioned as value-added extras, such as the availability of cribs.

Amenities

  • Parking
  • Cribs Available
  • Pool
  • Beach
  • Free Wifi or High-Speed Internet
  • Complimentary Breakfast
  • Pets Accepted

Type of Property

  • Home/Apartment
  • Hotel
  • Apart-Hotel
  • Private Room
  • Bed & Breakfast
  • Hostel/BackPacker Accomodation

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating
Accessibility
In-room accessibility

Otel.com Value

Value - 3.9 / 5

Though Otel.com doesn't offer a rewards program per se, they do have a membership program and promo codes which can offer substantial discounts. The company also offers the Price Match policy that is fairly standard in the industry, calling it Best Rate. If customers can find the same accommodations for less on another website, Otel.com refunds the difference and offers an incentive off on the next booking. Some restrictions do apply.
Discounts
Membership
Promo Codes
Price Match
Yes

Otel.com Additional Services

Additional Services - 3 / 5

Since Otel.com focuses exclusively on discounted travel accommodations, they don't provide other experiences, such as tours or activities. The company isn't enabled to provide flight, car, or other travel reservations via their website, either.

Company Profile

Full Name
Otel.com Hotels
Headquarters
1035 Greenwood Blvd STE 217, Lake Mary, CA, 32746

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46 Customer Comments & Reviews

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Gabriela E
11/20/2018
Buyer beware of the following: Otel.com do not do their reservations directly. Instead, they do it though their "suppliers". Hence, a lot of communication issues. I booked 2 rooms, and got to the hotel and found only 1 room. Hotel was willing to get me refund, but they tried to contact otel.com and they were not able to do it. When I tried to contact them, I called several times, and my total waiting time was about 70 min. What I DID NOT KNOW IS THAT I WAS CALLING TURKEY!!!! They do not way that anywhere!!! The total cell phone bill was $68. I spent my entire evening trying to resolve the situation, on the phone with TURKEY. Never again will I use otel.com

Holly M
10/18/2018
Otel is definitely a scam as I was just scammed by them last weekend! Ordered a double apartment and when I got to they resort they didn't even have that terminology! No "Double apartment" was available because they do not have those rooms at all! I got put in a 1 bedroom apartment when I paid for a two bedroom! Non refundable would not have been an issue if there was a DOUBLE APARTMENT like I booked! Customer service was the worst I've ever seen and BBB and FRAUD department will be getting my complaints!

G
Greg
8/22/2018
I ordered and paid for a room for three nights in Denver Colorado through Otel. I understand they have a no refund policy for cancellations but I showed up at the hotel. They did not have a room or any record of having a room when I got there. This company is a scam. Still disputing the charges with the credit card company and Otel.com is fighting that. Would give them zero stars if possible. Someone should take their merchant account away.

M
MARTHA M
6/8/2018
DO NOT BOOK FROM THIS COMPANY! They will take your money online with the offer advertised, then when you arrive at the hotel, you will have no reservation because the Otel.com offer was never approved by the hotel. I then had to pay the full price again with the hotel despite already paying Otel.com (metglobal.com and Hotels Pro same company). Otel.com promised to resolve it by paying the hotel so that I can get refunded the second charge, but they're company credit card from Istanbul DECLINED. I've had to put in a dispute with my credit card company for Otel.com's charge since it was never resolved with the hotel and had to pay for twice!

K
Kayla
5/29/2018
This was the worst hotel experience of my life. I flew in from Miami on Saturday morning and spent the entire day in LA and then drove down to San Diego. We arrived at the hotel at around 11:30pm and exhausted. To my surprise the hotel did not have my reservation. After almost 2 hours of back and forth between otel.com, the front desk and some 3rd party company that is said to be the "middle man" the front desk suggested I head to a room they had available so they could sort it out and we could get some rest. I went up and again called otel.com to find out about the status to which they said they will contact me once they know something. An hour later before I was about to pass out from... Read More

S
steph
4/21/2018
FALSE ADVERTISEMENT. I would give ZERO stars if I could. I reserved a room on April 19th, 2018 and when reserving, it said that I had until May 17th, 2018 to cancel it without NO charges and would not be charged until then. Tell me why after reserving the room, I was charged the ENTIRE amount and it said that I can cancel by APRIL 17th with no charges or penalties. WHAT THE HECK! Am I suppose to travel back in time to do this? Then when I submitted a complaint to the company they told me I reserved the room on April 17th and it is too late to cancel with no penalties. WHAT??! I have a screenshot of the the page when I reserved the room and it says April 19th! To top it off when I cancelled... Read More

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