Otel.com Hotels Review

Rating: 7.6 / 10 (Very good)
Disclosure: We receive advertising revenue from this partner. 
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Otel.com is an online discount travel website which helps customers obtain the lowest hotel rates available, backed by their best rate guarantee. Since its founding in February 2004, Otel.com has quickly become one of the lead websites for hotel bookings. They have a 6.7 out of 10 score on TrustPilot, and no BBB rating appears, either under their own name or their parent company, MetGlobal.

How is Otel.com rated?


Customer Experience
Search Options
Additional Services

Overall Rating: 7.6 / 10 (Very good)

Otel.com can be an excellent resource for travelers looking for low, discounted room and alternative accommodation rates, as guaranteed by their Best Rate policy. The page interface is easy-to-read, and attractive, with clear descriptions of each booking. The company doesn't have a discount program in place per se, but they do offer rebated prices through promo codes, and customers can create memberships for quick access to their reservations. Otel.com only offers room and lodging bookings, so customers looking to reserve other elements of their trip will have to look elsewhere.

Otel.com Customer Experience

Customer Experience - 8 / 10

Otel.com's webpage is simple and easy to use, requiring only dates and locations to obtain initial results. Payment is available through all major credit cards, and cancellation policies follow individual hotel guidelines. They have an average rating of 6.7 on TrustPilot, and neither them nor their parent company, MetGlobal, is rated with the Better Business Bureau. Some customer reviews we found claim that they were charged incorrectly, which does give us some pause.

Payment Options

  • Mastercard
  • Visa
  • Discover
  • American Express
  • JCB
  • Debit Card with Visa or MC logo

Customer Support

  • FAQs
  • Live Chat
  • 24/7 Support
  • Email
  • Phone
  • Online Account Management
Ease of Use
Mobile App
Cancellation Policy
Cancellations and amendments will not be accepted over the telephone and must be made in writing through the otel.com website by logging into the 'My Account' page. You should make sure you are familiar with the cancellation policy for the hotel you have booked by checking the information on your hotel voucher.

Customer Reviews

Trust Pilot Rating
6.7 out of 10


  • Guest Reviews
  • Guest Rankings

Otel.com Search Options

Search Options - 8 / 10

Otel.com is a booking site that concentrates fully on obtaining rates for hotels, bed and breakfasts, private rooms, apartments, hostels, and apart-hotels. Once a customer's search results come up, they can then filter them by price, distance, popularity according to TripAdvisor reviews, and star rating. The company takes the unusual step of using icons to indicate certain amenities, many of which can't be used specifically as search parameters, and are only mentioned as value-added extras, such as the availability of cribs.


  • Parking
  • Cribs Available
  • Pool
  • Beach
  • Free Wifi or High-Speed Internet
  • Complimentary Breakfast
  • Pets Accepted

Type of Property

  • Home/Apartment
  • Hotel
  • Apart-Hotel
  • Private Room
  • Bed & Breakfast
  • Hostel/BackPacker Accomodation

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating
In-room accessibility

Otel.com Value

Value - 7.8 / 10

Though Otel.com doesn't offer a rewards program per se, they do have a membership program and promo codes which can offer substantial discounts. The company also offers the Price Match policy that is fairly standard in the industry, calling it Best Rate. If customers can find the same accommodations for less on another website, Otel.com refunds the difference and offers an incentive off on the next booking. Some restrictions do apply.
Promo Codes
Price Match

Otel.com Additional Services

Additional Services - 6 / 10

Since Otel.com focuses exclusively on discounted travel accommodations, they don't provide other experiences, such as tours or activities. The company isn't enabled to provide flight, car, or other travel reservations via their website, either.

Company Profile

Full Name
Otel.com Hotels
1035 Greenwood Blvd STE 217, Lake Mary, CA, 32746

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Our Partner
7.6 / 10
  • Partnering with travel wholesalers keeps more money in your pocket
  • Best rate for all rooms available on their site- Guaranteed
  • Customer service available 24/7, via live chat
  • 1,000,000+ yearly bookings
  • Discount codes offer additional savings