Otel.com Hotels Review
ConsumersAdvocate.org
46 Customer Comments & Reviews - see all comments
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Otel.com is an online discount travel website which helps customers obtain the lowest hotel rates available, backed by their best rate guarantee. Since its founding in February 2004, Otel.com has quickly become one of the lead websites for hotel bookings. They have a 6.7 out of 10 score on TrustPilot, and no BBB rating appears, either under their own name or their parent company, MetGlobal.
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46 Customer Comments & Reviews
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I recently had a reservation through this service that was apparently cancelled, but I was never notified about the cancellation. When I arrived at the hotel it was only then that I was informed that I did not have a reservation. The CSA saw that I did have one, but someone had cancelled it. When following up with the hotel manager about who or why the reservation was cancelled, he was told by Otel, first that the travel agent cancelled the reservation. He was later told that it was an idle reservation. (two completely false assertions). However, that's not where it ends. I used a company credit card, which I did not have with me at the time of check in but was in fact... Read More
OTEL.com RUINED MY HONEYMOON! This is a horror story, I'm sad I had to live it. Please, please, please don't use OTEL.com. Here is what happened: I booked a hotel through OTEL.com for my honeymoon. I received a confirmation email and a voucher for our reservation at the Bali Hai Villas in Kauai, Hawaii. My credit card was charged $1,398.30 by OTEL.com and everything seemed good. Me and my new bride arrived at the Bali Hai Villas at 9:30pm local time to find out that the hotel didn't have our reservation. They never did. They had no record of us coming to stay for a week for our honeymoon. Fortunately, Bali Hai happened to have a room available for us to stay that night, we paid... Read More
This is an international scam!! Their contact phone number is international.
Reserved a hotel in the midwest and learned 2 months later they did not have the reservation. I am unable to call international so went on their live chat..... 4 times!!!! since I was kicked off 4 times!!
During the chats they gave me 2 DIFFERENT confirmation numbers that the hotel did not have. The also gave an excuse that they were waiting to hear from their 'supplier' who was contacting the hotel. Of course this never occurred....PLEASE.... use expedia, kayak, priceline, etc. not this site. Let them go out of business
A huge scam. I was charged for a hotel that wasn't even booked, or at least booked and cancelled in the same day. Then when Hurricane Barry disrupted my travel they refused to refund my money. I went out of my way and contacted the hotel to get confirmation that my room was cancelled and that they were never paid/never charged my card. I even got a letter from the hotel management. I still haven't received a refund yet. They don't respond to anything in a timely matter. I don't know how this company is still in business. Trash all the way around.
Otel is a scam. Do not use them. I cancelled my hotel reservation well before the cancellation deadline. I received a confirmation email saying the refund would take 10-14 days. I waited. No refund. I emailed them. It took about 3 weeks to get a response. That response claimed technical problems and it would take another ten days. I have gone to my credit card company for a refund. I still do not have a refund. I cannot understand why they appear on any referral web site.
I booked a hotel with this website back in December, 2018. Reached the hotel to learn my booking was cancelled by the website's supplier hours before check-in without any acknowledgement or warning to me because the supplier "went out of business" or so what I was told. I quickly got on their live-chat service to find out what was going on and the support agent told me what I mentioned above. He then advised me to book with the hotel on the spot (I had a set amount of money I could spend and the neighboring hotels were beyond my price range) and they would refund me my full amount. Basically $110 for the booking from their website and the $500 or so I had to shell out on the spot for the... Read More
Booking No. ED24031 OTEL.COM
It was cancelled many days ago and did not return money to bank account yet...Why ???
This is the worst company that I have dealt with. I cancelled a reservation one day after the cancellation policy allowed because of a family emergency. They told me that I would need either the name of a hotel representative or a letter from one stating that I would not be charged for the room. I received an email from a representative from the hotel stating that I would not be charged, which I then forwarded to otel.com on their query page. When I didn’t receive a response, I went on their live chat and chatted with a representative who assured me that she would take care of it. 5 days later, no response. I then sent another query. No response, I then went on live chat and was told by... Read More
STAY AWAY!! StarEmpty StarEmpty StarEmpty StarEmpty StarBy K. - 05/30/2018 FLORIDA -- This was the worst hotel experience of my life. I flew in from Miami on Saturday morning and spent the entire day in LA and then drove down to San Diego. We arrived at the hotel at around 11:30pm and exhausted. To my surprise the hotel did not have my reservation. After almost 2 hours of back and forth between otel.com, the front desk and some 3rd party company that is said to be the "middle man" the front desk suggested I head to a room they had available so they could sort it out and we could get some rest. I went up and again called otel.com to find out about the status to which they said they will... Read More
Even the hotel deals are sometimes really good but from one of two reservations, we got an error of payment. We thought we lost the deal so we booked another one instead. A week later they sent us a confirmation email that our credit card was charged! We asked back through their own message system and got nothing back until the last evening before the booked date, crap.
Your payment system was confusing. Your customer service was even worse!
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