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Kayak Hotels Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
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Kayak.com is an online travel search engine and rate aggregator that allows users to browse hundreds of travel sites at once and find the best deals on hotel rates, flights, car rentals, travel packages, cruises, and more. The company has been in operation since 2004 and currently manages other metasearch brands like momondo and Cheapflights.com.
 
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How is Kayak rated?

Breakdown

4.5/5
Customer Experience
4.9/5
Search Options
4.9/5
Value
4.9/5
Additional Services

Overall Rating: 4.8 / 5 (Excellent)

KAYAK is a great place to plan a trip and get travel packages and deals on hotels, flights, and transportation in popular travel destinations around the world. Navigating the site is fairly straightforward and finding great options through them is a breeze, yet visitors should be aware they won't be able to book accommodations, flights, etc. directly on the site, meaning they'll be redirected to the actual service provider. Confusion about how the site works and what they do has earned the company unfavorable customer reviews on several online platforms, yet they remain a good option for those who have yet to figure out where they're traveling to next. For their simplicity and transparency, KAYAK remains one of the most popular travel search engines out there.

Kayak Customer Experience

Customer Experience - 4.5 / 5

Since KAYAY redirects travelers to partner sites to complete their booking, they don't charge anything for their aggregator services. Both their website and mobile application are easy to use and contain valuable information for travelers and vacationers. Those looking for traditional lodging options and deals are sure to appreciate KAYAK's simplicity. The meta aggregator is not accredited by the Better Business Bureau but holds an A+ rating with the organization. Most negative customer reviews on this site as well as on Trustpilot.com have been promptly addressed by the company, further evidencing the company's commitment to maintaining a consumer-friendly image.

Customer Support

  • FAQs
  • Live Chat
  • Email
Ease of Use
Yes
Mobile App
Yes

Customer Reviews

BBB Rating
A+
Trust Pilot Rating
3.0 out of 10

Transparency

  • No Hidden Fees
  • Guest Reviews
  • Guest Rankings

Kayak Search Options

Search Options - 4.9 / 5

KAYAK lets users filter their search results by location, neighborhood, price, amenities, ambiance, type of property, etc. The site is easy to use and search results can be sorted according to criteria like recommendations, cost, distance, reviews, and ratings. Although the website also employs the search engine-style minimalism so widely used in the travel booking industry, their broad array of filtering and sorting options can make it seem cluttered in comparison to other similar sites. Nevertheless, their visual approach, which incorporates overviews with icons, pictures, ratings, maps, and similar options, makes the comparison process quick and straightforward.

Amenities

  • Air Conditioning
  • Airport Shuttle
  • Kid Friendly
  • Parking
  • Hot Tub
  • Kitchen
  • Pool
  • Spa
  • Free Wifi or High-Speed Internet
  • On-Site Restaurant
  • Gym
  • Golfing
  • Conference Room
  • Complimentary Breakfast
  • Pets Accepted
  • Smoking Allowed
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Type of Property

  • Home/Apartment
  • Motel
  • Apart-Hotel
  • Bed & Breakfast
  • Hotel Resort
  • Hostel/BackPacker Accomodation

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating
Regional Specialization
Yes
Accessibility
In-room accessibility

Kayak Value

Value - 4.9 / 5

KAYAK offers exclusive deals online and over their mobile application, yet those interested in saving up to 35% off the price of their booking will have to make an account with KAYAK and sign up for their Private Deals program.
Discounts
Mobile-Exclusive Deals
Price Match
No

Kayak Additional Services

Additional Services - 4.9 / 5

KAYAK lets users search for hotel deals in popular locations and even sort their travel destination by theme. The aggregator provides a world map where visitors can click on any particular point and view local attractions and activities. Although not as sleek and visually appealing as alternative competitors, their service is pretty comprehensive and could be an excellent alternative for someone wanting an all-in-one vacation package.
Flight Booking
Yes
Car Rental
Yes
Train or Bus Tickets
Yes

Company Profile

Full Name
Kayak Hotels
Company Website
https://www.kayak.com
Headquarters
7 Market St, Stamford, CT, 06902

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Top Rated
Our Partner
  • In business since 1996
  • Discount and loyalty program
  • Search for hotels by type of experience
  • Book cruises and vacation rentals
  • Over 590,000 properties available
  • Earn double points when booking with the Expedia app
  • Customer support available 24/7
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