Windstream Hosted Exchange Review


Rating: 7.8 / 10 (Very good)
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Founded in 1984 and headquartered in Little Rock, Arizona, Windstream Communications is a telecommunications company offering Voice over IP services as well as email and website hosting with enterprise-class data, enhanced security, and exceptional reliability. The company is currently the ninth largest residential phone provider in the nation, servicing over eight million people in 21 states.

How is Windstream rated?

Breakdown

7/10
Features & Specifications
9/10
Security
8/10
Pricing
9/10
Integrations
7/10
Reputation & Support

Overall Rating: 7.8 / 10 (Very good)

Windstream, a leader in the telecommunications industry, offers a variety of cloud storage and email solutions with advanced security features and a comprehensive list of add-ons. Their Blackberry support and inherent backup capabilities place their offer ahead of the competition, yet their customer support and approach to mediation still leave much to be desired.

Features & Specifications

Key Details

Unlimited Storage
Max Message Size
50MB
Supports
Exchange Server 2013
Uptime Percentage Guarantee
99.999%
Supported Connections
IMAP
POP

Features & Specifications - 7 / 10

Windstream includes unlimited mailbox storage space, a 50 MB attachment size, AD Sync, Active Sync, public folders, and retention and wireless policies for both their Standard and Premier plans. Additional features include resource mailboxes, shared calendars and contacts, Blackberry support, email archiving, email disclaimers, Microsoft Outlook licenses, Lync Standard, and Skype For Business. Overall, a more robust than average set of features when compared to the other carriers we evaluate.

Productivity Features

  • Blackberry Support
  • ActiveSync
  • Email Archiving
  • Email Disclaimer

Collaboration Features

  • Resource Mailbox
  • Calendar Sharing
  • Public Folders
  • Shared Contacts

Security

Features

  • Multi-Tenant Platform Security
  • Email Encryption
  • Automatic Backup
  • Remote Device Wipe
  • Anti-Virus / Anti-Malware

Certifications

  • HIPPA
  • FISMA
  • EU Safe Harbor Compliant
  • SSAE 16 Certified
  • SOC Type 2 Certified
  • PCI Compliant

Security - 9 / 10

For those concerned with keeping their information secure in the cloud, Windstream offers a suite of security features that outpaces most other companies in the hosted Exchange marketplace. Including data replication, multi-tenant platform security, remote device wipe, physical security, antispam, antivirus, content filtering, and policy-based encrypted email. The company conforms to SAS 70 Type II auditing standards and employs a dedicated security staff to ensure compliance data management regulations.

How much does Windstream cost?

Price
Starting at $8.00
Price Structure
per user per month
Additional Features
Additional Fee
Security Features
Additional Fee
Additional Storage Space
Additional Fee

Pricing - 8 / 10

Windstream extends two hosted exchange packages, a Standard and a Premier plan. Their Standard offer is available for $8 per user per month, while their Premier option starts at $13 per user per month. Both plans come with unlimited mailbox storage, AD Sync, Active Sync, remote wipe, public folders, retention policies, and wireless policies. Nevertheless, those who purchase the basic package would have to pay additional fees for features such as Blackberry support, Outlook licenses, Lync Standard, resource mailboxes, SharePoint, archiving, encryption, and basic IMAP/POP.

Integrations

Supported Microsoft Apps

  • Outlook
  • Lync
  • SharePoint

3rd Party Integrations

  • Skype for Business
  • ShareSync

Integrations - 9 / 10

Windstream's Secure Email Exchange and Collaboration plan offers cloud-based email with advanced protection and integration with ActiveSync, Skype for Business, Microsoft Outlook, ShareSync, Office apps, and more. When compared to similarly priced platforms, Windstream offers better than average opportunity for integration.

Company Reputation & Support

Migration Support

Migration Support

Reputation

Year Founded
1984
BBB Rating
A+
Number of BBB Positive Reviews
2
Number of BBB Neutral Reviews
5
Number of BBB Negative Reviews
202
Date Collected
2017-09-15

Reputation & Support - 7 / 10

Windstream Hosting holds an A+ rating with the Better Business Bureau, but have yet to be accredited by the agency. Presently, unfavorable customer feedback for the company abounds, with clients expressing dissatisfaction with their internet speed and intermittent service. The company, however, has taken the time to reply to all customer complaints and seem to be working on several reforms to improve broadband connectivity, especially in rural areas.

Contact & Additional Info

Homepage URL
Company Phone
(800) 316-4581
Headquarters Address
4001 N Rodney Parham Rd, Little Rock, AZ, 72212

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